Cisco Cisco Unified Contact Center Express 10.6(1) User Guide

Cisco Desktop Administrator User Guide

98

January 6, 2015

5. Click Edit next to the 2 remaining Data Field Conditions fields to display the 

State Condition dialog box (

), and further define the rule, if desired: 

■

Specify if the agent is on hook or off hook

■

Specify if the agent state is or is not equal to Ready or Not Ready

6. Under the Actions pane, click Add to choose one or more actions to run when 

the event occurs and the rules are met. 

You can select an existing action, or create a new action. See 

 for more information.

7. Click Apply to save the new time of day work flow.

Figure 42. 

State Condition dialog box