Cisco Cisco Customer Response Solution Downloads User Guide
5
b.
If you opted to enable auto-refresh, choose the required seconds in the Update Every X Seconds field to specify the
interval between each auto-refresh.
interval between each auto-refresh.
If the Auto Updates field is set to On, the report automatically refreshes based on the configured value.
Note
Regardless of the Auto Updates field being On or Off, you can tap the Refresh icon (
) at any time to get the latest
report on your screen.
Step 7
Specify the required values for Detailed Logging.
•
On (default): Detailed logging is enabled. Detailed debug information and ACMI messages are printed to the log
file.
file.
•
Off: Detailed logging is disabled. Only the basic log information.
Tip
If you are facing issues and need to send the log file to Cisco Systems, enable and mail detailed debug information.
5
Using Cisco Mobile Supervisor
To view CSQ thresholds for Unified CCX-based real-time reports, follow this procedure.
Step 1
From your mobile device’s home screen, scroll down the list of applications and tap Cisco Mobile Supervisor.
Step 2
Log in using the required credentials and tap Go.
If you do not know your log-in credentials for the Cisco Mobile Supervisor application, contact your Unified CCX
administrator.
administrator.
Once you log in, you will see the following information displayed on the screen:
Step 3
Tap the required team to monitor.
You can monitor the selected team based on the number of CSQs or Agents.
Step 4
Decide if you want to monitor a team based on the CSQs for the team or based on the Agents in the team.
a.
Tap CSQ to monitor all CSQs for the selected team.
Field
Description
Team Name(s)
A list of teams under your supervision.
Number of CSQs and Agents
A number value for CSQs and another number value for Agents within each team.
Refresh Icon
To refresh the screen regardless of the configuration specified in the Settings (see the
) screen.
•
Each time you log in using your user name and password, the configuration is reloaded
and no further refresh is possible for that session.
and no further refresh is possible for that session.
•
If you are remembered while relaunching the Cisco Mobile Supervisor, you do not need
to enter the user name and password. In this case, the configuration is not reloaded
automatically and you can refresh your application one more time.
to enter the user name and password. In this case, the configuration is not reloaded
automatically and you can refresh your application one more time.
Note
The Auto Updates field settings do not impact this screen.
The refreshed data includes changes made to teams, CSQs, and agents.
Updated on Time
Indicates the time when the reported information was last retrieved from the Unified CCX
server.
server.