Cisco Cisco Customer Response Solution Downloads User Guide
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Installation Procedure
To install Cisco Mobile Supervisor on your mobile device, complete these steps.
Step 1
On your iPhone3G or iPod touch device, launch the App Store application.
Step 2
Tap Search at the bottom of the screen and then tap the Search field. Enter Cisco Mobile Supervisor in the Search field
and tap Search again.
and tap Search again.
Step 3
Tap the Cisco Mobile Supervisor icon to select this application.
Step 4
In the Info screen for the Cisco Mobile Supervisor, tap Free to download this application without charge.
Step 5
You may be prompted to enter your iTunes account ID. Enter your iTunes account password and tap OK.
After you begin downloading an application, its icon appears on your Home
Note
To uninstall the Cisco Mobile Supervisor application, use the standard uninstall procedure specified by your mobile
device.
device.
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Setting-Up Cisco Mobile Supervisor
To set up Cisco Mobile Supervisor (Supervisor) on your mobile device, complete these steps.
Step 1
From your mobile device’s home screen, tap Settings.
Step 2
Scroll down the list of applications and tap Supervisor.
Step 3
In your Supervisor screen, enter the Host Name or the IP address of Unified CCX master (active) and standby (optional)
servers.
servers.
Note
To locate the IP address of the Unified CCX master and standby servers, contact your Unified CCX administrator.
If the IP address is already configured by your administrator, proceed to the next step.
If the IP address is already configured by your administrator, proceed to the next step.
Step 4
The Port Number defaults to 42027. If required, change the default port number.
Note
If you do not want to change the default port number, proceed to the next step.
Step 5
Specify the required values for CSQ Alert Threshold:
a.
Enter the threshold value for the number of calls in the Calls in Queue Exceeds field.
b.
Enter the required threshold in minutes for the Oldest Call Exceeds (mins) field.
When you specify a threshold value for these fields and when that value is crossed, the icon changes as follows:
–
Green (
): Both thresholds are within the set limit
–
Yellow (
): One of the thresholds has exceeded the limit
–
Red (
): Both thresholds have exceeded the limit
Note
When the threshold has exceeded the limit, the color of the value changes from green to red.
Step 6
Specify the required values for Auto Updates of Reports:
a.
Tap the Auto Updates field to On if you want the reports to refresh automatically.
The default is Off (the report does not refresh automatically).