Cisco Cisco Customer Response Solution Downloads User Guide
5
b.
Tap Agent to monitor all Agents in the selected team.
A list of agents belonging to this team are listed. For each Agent, an icon representing the current agent state and its
associated CSQ are displayed. This display corresponds to the Agents-Team State Report in the CSD.
associated CSQ are displayed. This display corresponds to the Agents-Team State Report in the CSD.
Note
The CSQ name is only displayed when the agent is in the talking state. For other states, the CSQ Name is N/A.
5
Exiting Cisco Mobile Supervisor
To exit the Cisco Mobile Supervisor application, follow this procedure.
Step 1
On your mobile device, press the Home button.
If you exit the application without logging out, you are remembered the next time you access the Cisco Mobile
Supervisor application.
Supervisor application.
Step 2
To completely log out of the Cisco Mobile Supervisor, click the Logout button on the main Teams page of the Cisco
Mobile Supervisor application.
Mobile Supervisor application.
Step 3
At the prompt, confirm the logout.
You are returned to the Cisco Mobile Supervisor’s login screen.
6
Restrictions and Workarounds
This section identifies each restriction and lists its corresponding workaround where applicable.
Table 1
Cisco Mobile Supervisor Restrictions and Workarounds
No. Restriction/Scenario
Work Around
1.
On the Teams page, the team configuration can be refreshed only once in a
single session. After the first Refresh, the Refresh icon
single session. After the first Refresh, the Refresh icon
(
)
is disabled.
See the
description in the
section.
2.
After explicitly logging in, you cannot manually refresh the configuration on
the first screen (list of teams page).
the first screen (list of teams page).
Exit (without logging out) and relaunch the
Cisco Mobile Supervisor.
Cisco Mobile Supervisor.
3.
In the Cisco Mobile Supervisor,
you are at the:
you are at the:
...and in the Unified CCX server:
Tap the Refresh icon (
)
in the list of
teams page
to obtain the latest update from
the Unified CCX server
.
or
Explicitly logout of the Cisco Mobile
Supervisor and log in again.
Supervisor and log in again.
CSQ list page
CSQs are added to or deleted from the
team
team
Agent page for a particular team
•
Agents are added to or deleted
from the CSQ
from the CSQ
•
An agent name is changed
CSQ detail page
•
Agents are added to or deleted
from the team
from the team
•
An agent name is changed
...then, auto-updates or manual updates in the Cisco Mobile Supervisor page
does not reflect the change made in the Unified CCX server.
does not reflect the change made in the Unified CCX server.