Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 2 Simple Network Management Protocol Support
SYSAPPL-MIB
For additional information about MIBs, refer to this URL:
SYSAPPL-MIB
The SYSAPPL-MIB provides system information about installed packages, including product name,
product version, URL of the Cisco Unified CCX Administration page, run-time status, application start
time, and currently running processes.
product version, URL of the Cisco Unified CCX Administration page, run-time status, application start
time, and currently running processes.
The SYSAPPL-MIB allows you to use CiscoWorks or a third-party NMS browser to remotely access
information about the Cisco Unified CCX components including:
information about the Cisco Unified CCX components including:
•
Cisco Unified CCX Administration
•
Cisco Unified CCX Node Manager
•
Cisco Unified CCX Engine
•
Cisco Unified CCX Repository datastore
•
Cisco Unified CCX Historical datastore
•
Cisco Unified CCX Config datastore
•
Cisco Unified CCX Agent datastore
•
Cisco Recording
•
Cisco Monitoring
The SYSAPPL-MIB also provides access to the Cisco Unified CCX Services, including:
•
Cisco Unified CCX Cluster View Daemon
including but not limited to:
–
Manager Manager
–
Log Manager
–
Config Manager
–
Executor Manager
–
Cluster Manager
–
Node Manager
–
Socket Manager
•
Cisco Unified CCX Administration
including but not limited to:
–
Manager Manager
–
Log Manager
–
Config Manager
–
Executor Manager
–
Cluster Manager
–
Node Manager
–
File Manager
–
Prompt Manager