Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 2 Simple Network Management Protocol Support
SYSAPPL-MIB
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HTTP Subsystem
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Outbound Subsystem
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SIP Subsystem
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<Other Custom Subsystem>
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Cisco Desktop License and Resource Manager
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Cisco Desktop Call and Chat Service
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Cisco Desktop Enterprise Service
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Cisco Desktop IP Phone Agent Service
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Cisco Desktop Recording and Statistics Service
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Cisco Desktop VoIP Monitor Service
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Cisco Desktop Recording Service
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Cisco Desktop LDAP Monitor Service
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Cisco Unified CCX SQL Server--Repository
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Cisco Unified CCX SQL Server--Historical
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Cisco Unified CCX SQL Server--Config
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Cisco Unified CCX SQL Server--Agent
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Microsoft SQL Agent
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Microsoft Distributed Transaction Coordinator
The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access
information about these Cisco Unified CCX Standard and Cisco Unified CCX Enhanced packages:
information about these Cisco Unified CCX Standard and Cisco Unified CCX Enhanced packages:
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Cisco Unified CCX Recording and Statistics (RAS) Server
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Cisco Unified CCX Telephony Agent Interface (TAI) Server
Note
The TAI Server is also called the Cisco Desktop IP Phone Agent Service.
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Cisco Unified CCX Enterprise Server
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Cisco Unified CCX VoIP Monitor Server
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Cisco Unified CCX Chat Server
The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access
information about these services on an Cisco Unified CCX Call Statistics, Recording, and Monitoring
Server, or on an Cisco Unified CCX Call Monitoring Server:
information about these services on an Cisco Unified CCX Call Statistics, Recording, and Monitoring
Server, or on an Cisco Unified CCX Call Monitoring Server:
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Cisco Unified CCX RAS Server
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Cisco Unified CCX VoIP Monitor Server
The SYSAPPL-MIB also allows you to use CiscoWorks or a third-party NMS to remotely access
information about the status of the SQL services MSSQLService and SQLServerAgent. For a standalone
Cisco Unified CCX server (a server on which Cisco Unified CCX is installed, but not Cisco Unified
Communications Manager (Cisco Unified CM)), and for a Database Expansion Server, this information
appears as "Cisco Unified CCX Database."
information about the status of the SQL services MSSQLService and SQLServerAgent. For a standalone
Cisco Unified CCX server (a server on which Cisco Unified CCX is installed, but not Cisco Unified
Communications Manager (Cisco Unified CM)), and for a Database Expansion Server, this information
appears as "Cisco Unified CCX Database."
The SYSAPPL-MIB uses SNMP to organize and distribute the information that it gathers from your
network. The Cisco Unified CCX system supports these SYSAPPL-MIB tables:
network. The Cisco Unified CCX system supports these SYSAPPL-MIB tables: