Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

Based on catalogs, the Cisco Unified CCX Alarm Service forwards the alarms that it receives to one or 
more of the following destinations: 

Syslog Server—Forwards alarms as standard Syslog-format messages to CiscoWorks or any 
third-party Syslog server. For related information, see 

SNMP Trap Subagent—Processes alarms and sends them as traps to a configured trap receiver, such 
as the Voice Health Monitor (VHM) in CiscoWorks. For more information, see 

.

Windows Event Log—Sends alarms that can be viewed with the Windows Event Viewer. For more 
information, see 

You can specify the severity level of the alarm that the Cisco Unified CCX Alarm Service sends to a 
Syslog server. Alarm severity levels are described in the following table. For more information, see 

. 

In general, the Cisco Unified CCX Alarm Service is always running. 

To confirm that the Alarm Service is running and to restart it, if necessary, follow these steps:

From the Windows desktop, choose Start > Settings > Control Panel.

Double-click Administrative Tools.

0

EMERGENCY_ALARM

System emergency 

1

ALERT_ALARM

Situation where the application will continue to run but 
not all functions are available

2

CRITICAL_ALARM 

Critical failure that prevents the application from 
accomplishing a task

3 

ERROR_ALARM

Critical failure that prevents the application from 
accomplishing a task 

4

WARNING_ALARM

Problem exists but it does not prevent the application 
from completing its tasks

5

NOTICE_ALARM

Notification of a normal but significant condition

6

INFORMATIONAL_ALARM

Information that does not relate to errors, warnings, 
audits, or debugging

7

DEBUG_ALARM

Detailed information regarding system errors and 
processing status