Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
3-3
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 3 Alarm Service
Cisco Unified CCX Alarm Service
Step 3
Double-click Services.
The Services window appears.
Step 4
Look at the Status field in the Cisco Unified CCX Alarm Service row.
If this field displays “Started”, the Alarm Service is running. If this field is blank, start the Alarm Service
by right-clicking Cisco Unified CCX Alarm Service in the Name field, and then choosing Start.
by right-clicking Cisco Unified CCX Alarm Service in the Name field, and then choosing Start.
Configuring the Alarm Service
When you configure the Alarm Service, you provide the Cisco Unified CCX system with information
about how to handle alarms. To configure the Alarm Service, perform the following steps.
about how to handle alarms. To configure the Alarm Service, perform the following steps.
If you are entering information in the Syslog Server Name field or in the Syslog Message Filtering Level
field, as explained in Step 3, ensure that the Alarm Service is running before following these steps. (See
field, as explained in Step 3, ensure that the Alarm Service is running before following these steps. (See
for more information.)
Step 1
From the Cisco Unified CCX Administration menu, choose System > Alarm Configuration.
The Alarm and Tracing Configuration page appears.
Step 2
Choose Alarm Server Tracing from the navigation bar.
Step 3
Enter information in the fields under Alarm Service as follows:
•
Alarm Server—IP address or name of the server on which the Cisco Unified CCX Alarm Service is
running. By default, the Alarm Server is “localhost,” meaning that the Alarm Service is running on
the Cisco Unified CCX server. You cannot change this information.
running. By default, the Alarm Server is “localhost,” meaning that the Alarm Service is running on
the Cisco Unified CCX server. You cannot change this information.
•
Alarm Server Port—Port on the Alarm Server to which alarm messages are sent. This information
is entered as part of the installation process. The default value is 1444. You cannot change this
information.
is entered as part of the installation process. The default value is 1444. You cannot change this
information.
•
Catalog Directory—Directory in which the catalogs of alarm messages are stored. The default is
“catalog”. This information is entered as part of the installation process. You cannot change this
information.
“catalog”. This information is entered as part of the installation process. You cannot change this
information.
•
Syslog Server Name—Enter the IP address or the host name of the Syslog server to which system
should send the alarm messages. If you are using CiscoWorks, enter the IP address or the host name
of the CiscoWorks server. If this field is blank, the system sends alarm messages to the Cisco Unified
CCX server.
should send the alarm messages. If you are using CiscoWorks, enter the IP address or the host name
of the CiscoWorks server. If this field is blank, the system sends alarm messages to the Cisco Unified
CCX server.
•
Syslog Message Filtering Level—Click the drop-down arrow and choose the severity level of alarm
messages that you want sent to the Syslog server. Syslog messages range from severity 0 (most
severe) to severity 7 (least severe). When you choose a severity level, all messages of that severity
level and higher are sent. For example, if you choose ERROR_ALARM (Severity 3), all messages
of severity 3, severity 2, severity 1, and severity 0 are sent. The default is “DEBUG_ALARM
(Severity 7)”, which will send messages of all severity levels.
messages that you want sent to the Syslog server. Syslog messages range from severity 0 (most
severe) to severity 7 (least severe). When you choose a severity level, all messages of that severity
level and higher are sent. For example, if you choose ERROR_ALARM (Severity 3), all messages
of severity 3, severity 2, severity 1, and severity 0 are sent. The default is “DEBUG_ALARM
(Severity 7)”, which will send messages of all severity levels.
Step 4
Click Update.