Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

The Cisco Unified CCX Supervisor web page cannot be viewed from the Cisco Unified CCX 

Server.

None

.

If the Cisco Unified CCX Supervisor is running on a computer with the language set to 

Simplified Chinese, you cannot view the Cisco Unified CCX Supervisor web page from the Cisco 
Unified CCX Server.

Use a client computer to view the Cisco Unified CCX Supervisor web page.

Some database table fields used by a wallboard store data in milliseconds instead of in 

HH:MM:SS.

None

.

The avgTalkDuration, avgWaitDuration, longestTalkDuration, longestWaitDuration, and 

oldestContact database table fields in the RtCSQsSummary and the RtICDStatistics database tables store 
date in milliseconds.

If you want to include information described by these fields on your wallboard, use the following fields, 
which store the same information but use the HH:MM:SS format:

Instead of avgTalkDuration, use convAvgTalkDuration.

Instead of avgWaitDuration, use convAvgWaitDuration.

Instead of longestTalkDuration, use convLongestTalkDuration.

Instead of longestWaitDuration, use convLongestWaitDuration.

Instead of oldestContact, use convOldestContact.

The Prompt Management, Grammar Management, or Document Management pages show an 

error message when selected.

This error occurs when there is no master selected for the Repository datastore 

component. This can happen due to one of the following reasons:

Repository datastore component is not activated at all in the cluster.

Repository datastore component activated node is not up or SQL Services are not running on this 
node.