Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide

When uploading a file or zip file from Prompt Management, Grammar Management, or 

Document Management in Cisco Unified CCX Administration, the Cisco Unified CCX Engine 
component Prompt Manager (or Grammar Manager or Document Manager) is shown in 
PARTIAL_SERVICE state.

The Prompt Manager, Grammar Manager, or Document Manager are put in 

PARTIAL_SERVICE by File Manager while it synchronizes the uploaded files from the Repository 
datastore to the local disk. Once the synchronization is complete, they are put back into INSERVICE 
state.

None.

With a heavy load of over 200 agents a high call rejection or aborted rate occurs.

None

.

Writing the Cisco Unified CM and CTI Manager traces to the local drive leads to call 

failures due to the increased load of tracing.

CTI Manager and Cisco Unified CM traces need to be directed to another hard 

drive. Here is an example of how to set things up. Note that you need to create the directory structure 
shown in the F:\ drive: 

Unified Communications Manager SDL Trace Directory Path = F:\Program 

Files\Cisco\ \Trace\SDL\ 

Unified Communications Manager SDI Trace output setting, File Name = 

F:\Program Files\Cisco\Trace\CCM\ccm.txt 

CTIManager SDL Trace Directory Path = F:\Program Files\Cisco\ Trace\SDL\ 

CTIManager SDI Trace output setting, File Name = F:\Program 

Files\Cisco\Trace\CCM\cti.txt

The AntiVirus has been set not to scan the following folders: 

C:\Program Files\Cisco\Trace\ F:\Program Files\Cisco\Trace\