Cisco Cisco Customer Response Solution Downloads Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 8 Troubleshooting Tips
Cisco Unified CCX Editor Problems
Syslog or SNMP trap notification of database purging activities is not sent
Symptom
The Cisco Unified CCX system does not send Syslog notification or SNMP trap notification
of purging activities.
Error Message
None
.
Possible Cause
The Cisco Unified CCX Alarm Service is not running, Syslog is not configured, or SNMP
service is not configured.
Recommended Action
Complete the following steps:
Step 1
Ensure that the Cisco Unified CCX Alarm Service is running.
Step 2
Make sure that Syslog is properly configured.
Step 3
Make sure that SNMP service is properly configured on the Cisco Unified CCX server.
Cisco Unified CCX Editor Problems
This section contains the following troubleshooting tips on Cisco Unified CCX Editor problems:
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Change a string variable to an integer
Symptom
You want to change a string variable to an integer.
Error Message
None
.
Possible Cause
None.
Recommended Action
Use the Set step, which supports the conversion of a string to any numerical type.
Accept step error during active debug
Symptom
While debugging an application, the following message appears, where n is the task ID:
Error Message
Task:
n
Accept Step: Trigger is not a Contact Application trigger.
Possible Cause
The debugger encountered the Accept step in the application but there was no call to
answer.
Recommended Action
Debug the application as a Reactive Application and make the call before the
Reactive Application times out.