Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

You make changes to an application script but the changes are not apparent to callers.

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The application script was not uploaded to the repository and refreshed.

After making a change to an application script, complete the following steps:

Save the application script.

From the Cisco Unified CCX Administration web page, choose Applications > Script Management 
and upload the application script to the repository.

When prompted, click Yes to refresh both script and applications.

When the Cisco Unified CCX system receives a call made over a gateway, the Cisco Unified 

CCX system drops the call if the call is transferred.

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The H.323 client does not support the Empty Capability Service and the H.323 port on 

the Cisco Unified CM is not configured to use a Media Termination Point (MTP).

Update the configuration of the Cisco Unified CM H.323 port to require an MTP 

and reset the H.323 port.

When a call originates from an H.323 client, DTMF digits are not collected.

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The H.323 client only produces in-band DTMF signals. Cisco Unified CM cannot detect 

in-band DTMF signals.

None.