Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

In the Cisco Unified CCX trace files, ensure that there are no messages regarding insufficient free CTI 
ports or media channels.

Agents got logged off and Cisco Agent Desktop out-of-service and wrap-up timer delay 

expired when the time was changed on Cisco Unified CCX.

None

.

If wrap-up timers are being used on Cisco Agent Desktops, changing the Cisco Unified 

CCX time can cause erroneous firings of the timers.

Do not change the system time on Cisco Unified CCX machines.

Callers hear a message when calling a CTI route point. The JTAPI subsystem might also be in 

partial service because the CTI route point cannot load the associated application script.

Error Message   I'm sorry, we are currently experiencing system problems

The application script associated with the CTI route point did not load correctly.

Validate the application script in the Cisco Unified CCX Editor as follows:

From the Cisco Unified CCX Administration web page, choose Applications > Script Management.

Click the script and download it from the Repository.

Open the script in the Cisco Unified CCX Editor.

Validate the script and save it.

Choose Applications > Script Management and upload the script to the Repository.

When prompted, click Yes to refresh both script and applications.

Refer to the Cisco Unified CCX trace files to verify that the application script was loaded successfully.

If a script has been validated, saved, and uploaded to the repository, and still will not load, verify that 
any other dependencies are met. For example, if the script references a custom class, ensure that the class 
is available to the Cisco Unified CCX Engine.