Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

If you are using a smaller system with many applications running at the same time, install the different 
telephony applications on separate servers or use an MCS-7835.

Defragment the hard disk at regular interval on the Cisco Unified CCX machine if the load is high.

The Database subsystem is in partial service when the Cisco Unified CCX system is configured 

to use a Sybase database.

None

.

If the Sybase datasource name that you enter in the Cisco Unified CCX Administration 

Enterprise Database Subsystem Configuration web page does not match exactly the datasource name in 
the Windows ODBC DSN configuration window, the database connection will fail and the database will 
go into partial service.

Be sure the Sybase datasource name on the Administration Enterprise Database 

Subsystem Configuration web page matches the Windows ODBC datasource name.

The Engine Status area in the Engine web page shows that the JTAPI subsystem is in partial 

service.

None

.

The JTAPI client was not set up properly. At least one, but not all, of the CTI ports, route 

points, or dialog channels (CMT or MRCP) could not initialize.

Complete the following steps:

Refer to the Cisco Unified CCX trace files to determine what did not initialize.

Verify that all CTI ports and CTI route points are associated with the JTAPI user in Cisco Unified CM.

Verify that the Cisco Unified CM and JTAPI configuration IP addresses match.

Verify that the Cisco Unified CM JTAPI user has control of all the CTI ports and CTI route points. 

Verify that the application file was uploaded to the repository using the Repository Manager.