Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

The calling party hears a fast busy signal when calling into a Cisco Unified CCX application.

Error Message   The Cisco Unified CCX log shows 

 

CTIERR_REDIRECT_CALL_PROTOCOL_ERROR or 
CTIERR_REDIRECT_CALL_MEDIA_CONNECTION_FAILED=0x8ccc0036

The calling device’s codec is possibly incompatible with Cisco Unified CCX.

Use the transcoding service on Cisco Unified CM or ensure that the calling device 

is using G.711 or G729, depending on what is configured on the Cisco Unified CCX server.

The calling party does not hear prompts.

None

.

The prompt being played does not match the system’s codec.

Use the correct version of the prompt.

A prompt exception appears in the Cisco Unified CCX Engine log file.

Error Message   The exception contains the words 

.

This error is generally caused when the Cisco Unified CCX Engine is incorrectly shut 

down; for example, from the Windows Task Manager while there are RTP ports in use. 

If this prompt exception appears, reboot your Cisco Unified CCX Server. To 

prevent this problem, stop the Cisco Unified CCX Engine. Choose System > Engine from the Cisco 
Unified CCX Administration menu bar and then click Stop Engine. Alternatively you can use the 
Windows services console to stop the Cisco Unified CCX Engine.

The Cisco Unified CCX Engine does not start and the trace file contains the following 

message:

If another process is using the Cisco Unified CCX Engine default port 1099, the Cisco 

Unified CCX Engine will not start.

From the Cisco Unified CCX Administration web page, complete the following 

steps:

Choose System > System Parameters.