Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

During generation of an Agent Detail Report or an Abandoned Call Detail Activity Report, an 

error message might appear indicating that the connection with the database has been broken.

.

This message might appear if the system is under a heavy load while generating either of 

these reports. A heavy load can include tens of thousands of calls during the report period or the 
maximum number of skills configured in the system.

To work around this problem, reduce the length of the report period or reconfigure 

CSQs so that there are more CSQs with fewer skills each.

This section contains the following troubleshooting tips on Media Resource Control Protocol (MRCP) 
Automatic Speech Recognition (ASR) problems:

For calls that have been allocated a channel from a MRCP ASR Dialog Control Group, names 

are not consistently recognized by the Name to User step.

None

.

The Name Grammar Generator was not run after a new Cisco Unified CCX installation 

or after you added or changed an existing name.

Run the Name Grammar Generator and complete the following steps:

Select Tools > User Management > Name Grammar Generation. (Run the Name Grammar Generator 
at off-peak times.) 

Verify that you have selected the correct Grammar Variant. If you use Nuance, select "Nuance." If you 
use any other vendor, select "Standard," and in the case of a mixed environment, select "Both."