Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
3-5
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 3 Alarm Service
Viewing Alarm Messages Sent to an SNMP Trap Receiver
Sample Format:
<LOCAL7|SEVERITY>51:Oct 18 03:28:29.327 PDT: %MIVR-GENERIC-1-ModuleStop: Module has
stopped; Module Name=HTTP SubSystem; Module Failure Cause=Unknown
Viewing Alarm Messages Sent to an SNMP Trap Receiver
To view alarm messages that were sent to the CiscoWorks VHM, refer to the CiscoWorks
documentation, available at this URL:
documentation, available at this URL:
To view alarm messages that were sent to a third-party SNMP trap receiver, refer to the documentation
for that system.
for that system.
Viewing Alarm Messages Sent to a Windows Event Log
You use the Windows Event Viewer to view alarm messages that were sent to a Windows event log. To
use the Windows Event Viewer, perform the following steps. For additional information about the
Windows Event Viewer, refer to your Microsoft Windows documentation.
use the Windows Event Viewer, perform the following steps. For additional information about the
Windows Event Viewer, refer to your Microsoft Windows documentation.
Step 1
From the Windows desktop, choose Start > Setting > Control Panel.
Step 2
Double-click Administrative Tools.
Step 3
Double-click Event Viewer.
Step 4
On the Tree pane, click the item for which you want to view information.
Alarm Definitions
Cisco Unified CCX maintains a list of alarm catalogs. Each of these catalogs contains a list of alarms.
Each alarm contains a definition of the alarm, which includes the alarm name, a description, an
explanation, recommended actions, and related information.
Each alarm contains a definition of the alarm, which includes the alarm name, a description, an
explanation, recommended actions, and related information.
An alarm name appears in an alarm message as follows:
•
Trace file—Alarm name follows the severity level.
•
CiscoWorks RME—Alarm name appears in the Mnemonic field on the Syslog WorkFlow report.
MNEMONIC
BADIPALIGN: Invalid
alignment in packet for
IP.
alignment in packet for
IP.
The mnemonic code uniquely identifies the error
message. This code is used by CiscoWorks to
associate the syslog message with the message
information in the message catalog.
message. This code is used by CiscoWorks to
associate the syslog message with the message
information in the message catalog.
Message-text
Module Failure
Cause=Unknown
Cause=Unknown
A text string describing the condition.
Table 3-2
Syslog Message Format (continued)
Field Example
Description