Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 3 Alarm Service
Viewing Alarm Messages
Viewing Alarm Messages
The way in which you view alarm messages depends on the destination to which messages were sent.
Each alarm message that you view will include an alarm name. To find information about the alarm name
that appears in an alarm message, see
Each alarm message that you view will include an alarm name. To find information about the alarm name
that appears in an alarm message, see
.
Viewing Alarm Messages Sent to a Syslog Server
To view alarm messages that were sent to a CiscoWorks Resource Management Essentials (RME)
Syslog server, refer to the CiscoWorks documentation, available at this URL:
Syslog server, refer to the CiscoWorks documentation, available at this URL:
To view alarm messages that were sent to a third-party Syslog server, refer to the documentation for that
system.
system.
describes the fields found in Syslog messages.
:
Table 3-2
Syslog Message Format
Field
Example
Description
<pri>
<128>
This field is added so that syslog can read the
severity level. Syslogd looks for this pri value
which is set to LOCAL0|SEVERITY by default.
severity level. Syslogd looks for this pri value
which is set to LOCAL0|SEVERITY by default.
n:
100:
This field mimics the Solaris syslogd, which
prefixes the syslog message with an internal
counter szi. It has no significance to the SAC. The
number is parsed out by the SAC.
prefixes the syslog message with an internal
counter szi. It has no significance to the SAC. The
number is parsed out by the SAC.
MMM DD
Aug 09
Abbreviated month day as known at the source.
hh:mm:ss.mmm
19:20:10.209
Time at source device. The UTC time is used to
avoid any time zone name discrepancy.
avoid any time zone name discrepancy.
Time Zone
UTC
Abbreviated time zone defined in the device, such
as GMT. This field is always set to UTC to avoid
any time zone name discrepancy.
as GMT. This field is always set to UTC to avoid
any time zone name discrepancy.
% FACILITY Allowed
characters A-Z 0-9 _
characters A-Z 0-9 _
CDP, Memory
optimization in RISC
(ALIGN)
optimization in RISC
(ALIGN)
A code consisting of two or more uppercase letters
that indicate the facility to which the message
refers. A facility can be a hardware device, a
protocol, or a module of the system software. Note
that this is not the same as the UNIX Syslog server
logging facility.
that indicate the facility to which the message
refers. A facility can be a hardware device, a
protocol, or a module of the system software. Note
that this is not the same as the UNIX Syslog server
logging facility.
[SUBFACILITY-] A-Z
0-9 _
0-9 _
CLAW (Common Link
Access for
Workstations)
Access for
Workstations)
Subfacility Code. This field is optional.
SEVERITY
0
A single-digit code from 0 to 7 that reflects the
severity of the condition. The lower the number,
the more serious the situation. Severity also maps
to logging level.
severity of the condition. The lower the number,
the more serious the situation. Severity also maps
to logging level.