Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 4 Trace
The Cisco Unified CCX Log Files
Cisco Unified CCX Log Collection Tool
The Cisco Unified CCX Log Collection Tool provides a way for you to collect all of the log files you
want to view into one zip file. The tool also provides a way for you to run it remotely and to move the
zip file off of the Cisco Unified CCX server to your own desktop or to a network drive.
want to view into one zip file. The tool also provides a way for you to run it remotely and to move the
zip file off of the Cisco Unified CCX server to your own desktop or to a network drive.
To use the log collection tool to collect log files into a zip file, complete the following steps:
Step 1
To access the Cisco Unified CCX Log Collection Tool, go to Start > Programs > Cisco Unified CCX
Administrator > Cisco Unified CCX Log Collection Tool.
Administrator > Cisco Unified CCX Log Collection Tool.
The following warning message appears:
Warning
The Log Collection Tool might impact system performance, so run this tool during off peak hours. Do
not run this tool during a system backup or restore. To save disk space on the Cisco Unified CCX server,
write the zip file to a network drive; otherwise, remove the zip file from the Cisco Unified CCX server
once captured. To limit the size of the zip file, use the Log Collection Tool Advanced Options to select
start and end times and any subset of components.
not run this tool during a system backup or restore. To save disk space on the Cisco Unified CCX server,
write the zip file to a network drive; otherwise, remove the zip file from the Cisco Unified CCX server
once captured. To limit the size of the zip file, use the Log Collection Tool Advanced Options to select
start and end times and any subset of components.
Step 2
After reading and adhering to the message, click OK.
The Cisco Unified CCX Log Collection Tool dialog box appears.
Step 3
Enter the path and name of the zip file you want to create and click Save. This collects all the log files
on the system into the zip file. If you want to limit the number of files by date, time, and component, and
if you want to select another location for the zip file, check the Advanced Options check box, and the
dialog box appears with more options.
on the system into the zip file. If you want to limit the number of files by date, time, and component, and
if you want to select another location for the zip file, check the Advanced Options check box, and the
dialog box appears with more options.
Step 4
Enter the information to limit the collection of log files by date and time. Check the check boxes of the
components for which you want to collect log files, and then browse to a location where you want to
move the zip file, by clicking the... button next to the Source Drive field. Select the location for the zip
file; it then appears in the Source Drive field. Then click Save.
components for which you want to collect log files, and then browse to a location where you want to
move the zip file, by clicking the... button next to the Source Drive field. Select the location for the zip
file; it then appears in the Source Drive field. Then click Save.
If you choose a location on the Cisco Unified CCX system instead of on a network drive, a warning
message appears asking if you want to continue.
message appears asking if you want to continue.
Step 5
Click Yes to save the file to the Cisco Unified CCX system, or click No to go back and select another
location on a network drive.
location on a network drive.
When you click Yes, the tool displays a dialog box with the estimated disk space to be used by the zip
file before actually writing the zip file.
file before actually writing the zip file.
Step 6
Click Yes to continue, or click No if you want to stop the collection of log files into the zip file.
While the tool is collecting the log files, a Progress dialog box appears.