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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
Chapter 4      Trace
The Cisco Unified CCX Log Files
The Cisco Unified CCX Log Files
The Cisco Unified CCX log files can help you troubleshoot problems. 
 provides information 
about the log files for the various Cisco Unified CCX components and points you to the log file path 
locations.
Table 4-4
Cisco Unified CCX Log Files  
Component
Path
File/Extension
MSI Installer
\ (root)
  •
CiscoUnifiedCCXMsiInstallLog.
txt 
  •
CalInstall.log 
  •
CiscoUnifiedCCXMsdeInstallLo
g.txt 
  •
CiscoUnifiedCCXAutorun.log
  •
CiscoUnifiedCCX-BARSJVMins
tallLog.txt
  •
SQLInstallLog.txt
  •
CiscoUnifiedCCXMsiUnregister.
log
  •
UpdateTool.log
  •
CiscoUnifiedCCXPatchInstallLo
g.txt
  •
CiscoUnifiedCCXJREInstallLog.
txt
Cluster View Daemon 
(CVD)
\Program Files\wfavvid\log\MCVD\
*.log
Database 
ADS / HDS / RDS 
Cisco Unified CCX SQL 
Server Logs 
\Program Files\wfavvid\log\ReplLogs\
\Program Files\Microsoft SQL 
Server\MSSQL$CRSSQL\LOG\
*.log
*.log
*.log
Cisco Unified CCX 
Administration
\Program Files\wfavvid\log\MADM\
*.log
Engine, driverManager
\Program Files\wfavvid\log\MIVR\
*.log
JTAPI
\Program Files\wfavvid\log\JTAPI\
*.log
Cisco Unified CCX Editor
\Program Files\wfavvid\log\MEDT\
*.log
Archive Tool
\%TEMP%\ log\MARC\
*.log
Serviceability components:
1. Alarm Service
2. SNMP SYSApp
3. SNMP CDP
1. \Program 
Files\Cisco\AlarmService\AlarmServiceLog\ 
2. \Program Files\Cisco\AlarmService\Log \ALARM\ 
3. \Program Files\Cisco\bin\
1. *. log
2. SnmpSysAppImpl.log
3. SnmpCdpImpl.log