Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide
C H A P T E R
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Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
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Cisco Support Tools
This section contains the following topics:
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About Cisco Support Tools with Cisco Unified CCX
Cisco Support Tools can help you manage and troubleshoot the Cisco Unified CCX servers. Cisco
Support Tools is a suite of utilities, but not every utility in the suite is supported by Cisco Unified CCX.
Support Tools is a suite of utilities, but not every utility in the suite is supported by Cisco Unified CCX.
Cisco Unified CCX supports two components of Cisco Support Tools:
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Node Agent Service
The Node Agent Service is bundled with the Cisco Unified CCX installer and is automatically
installed on every Cisco Unified CCX machine when you install the Cisco Unified CCX software.
installed on every Cisco Unified CCX machine when you install the Cisco Unified CCX software.
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Server
The Support Tools Server must be installed separately on a different machine. It provides a web
server and the Support Tools Dashboard user interface.
server and the Support Tools Dashboard user interface.
Accessing Cisco Support Tools
Although the Support Tools Node Agent Service is automatically installed with Cisco Unified CCX,
before you can use it, you also need the Support Tools Server software. You must purchase the server
software separately from your Cisco Representative.
before you can use it, you also need the Support Tools Server software. You must purchase the server
software separately from your Cisco Representative.
The documentation that provides instructions on how to use Cisco Support Tools can be found on the
Cisco website at:
Cisco website at:
When you purchase Support Tools from Cisco, the documentation is also included on the CD with the
Support Tools Server software.
Support Tools Server software.