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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

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8-7
Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0(1)
 
Chapter 8      Troubleshooting Tips
Backup, Restore, and Update Problems
Step 2
You must have a copy of ClusterData folder saved on both nodes: 
a.
Remove the C:\Program Files\wfavvid\ClusterData folder on both nodes.
b.
Copy the original ClusterData folder to the C:\Program Files\wfavvid folder on both nodes.
Step 3
If you don't have a copy of ClusterData folder saved on both nodes:
a.
Reinstall both Cisco Unified CCX servers using Win2K3 OS. 
b.
Fresh install both servers using Cisco Unified CCX installer. 
c.
Rerun the Restore. 
Step 4
Restart Cisco Unified CCX Node Manager on both nodes.
Step 5
Rerun the Restore again.
Restore failed on a two-node system that was re-imaged
Symptom   
Restore failed on a two-node system. The system was re-imaged and had not been configured 
to run as a cluster.
Error Message   Backup and Restore displays an exception or a 'Page Not Found' message.
Possible Cause   
When an exception is displayed by Backup and Restore, please check the logs in the 
c:\program files\wfavvid\log\MCVD folder and search for the keyword: 'backup_fail'. This will show the 
cause of the failure. If the message is not understandable, please contact TAC. If the 'Page Not Found' 
message is displayed, please contact TAC since the Cisco Unified CCX Node Manager service has 
restarted for some reason. 
Recommended Action   
Check failure. If failure is irrecoverable, please contact TAC. If failure is due to 
intermittent issue, retry restore by doing the following:
Step 1
Shutdown Cisco Unified CCX Node Manager Service on both nodes.
Step 2
If you have a copy of ClusterData folder saved on both nodes:
a.
Remove the C:\Program Files\wfavvid\ClusterData folder on both nodes.
b.
Copy the original ClusterData folder to the C:\Program Files\wfavvid folder on both nodes.
c.
On the 2nd node, use regedit and check to make sure the 'com.cisco.cluster.node.id' is set to '1' for 
the following:
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, 
Inc.\CRS\Properties\application.MADM.properties
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, 
Inc.\CRS\Properties\application.MADM.properties
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, 
Inc.\CRS\Properties\application.MADM.properties
\HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, 
Inc.\CRS\Properties\application.MADM.properties
Step 3
If you do not have a copy of the ClusterData folder saved on both nodes:
a.
Reinstall both Cisco Unified CCX servers using Win2K3 OS.