Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

When using a tape device in an HA deployment and clicking Restore Now, an error message 

is displayed. 

Error Message   Unable to perform Restore, please check logs for more details.

In an HA deployment, a backup is performed on a tape drive that is connected to one 

node. Then the tape drive is moved to the other node and the restore operation is performed on that node.

Perform the restore operation on the node on which the backup was performed.

A backup from a tape drive fails at 98% with an error message.

Error Message   Please make sure that the Tape drive is connected to the machine and 
verify if the tape is properly inserted.

Tape drive is connected to one node, but the backup was taken from the other node.

Perform backup from the node on which the tape drive is connected.

Failure when updating Outbound Subsystem configuration or other configuration using CRS 

Administration pages of Node 1, in a 5.0(2) cluster that got upgraded from 5.0(1) SR1.

Error Message   ConfigException occurred

This issue happens in 5.0(2) HA cluster that got upgraded from 5.0(1)/5.0(1)SR1 HA 

cluster. It happens due to the SQL Server Linked Server used for Configuration Datastore replication 
between two nodes, resets on upgrade to 5.0(2) to point to itself. It means that Node 1 SQL Server 
LinkedServer points back to itself, instead of pointing to Node 2.

Deactivate the Configuration Datastore and Historical Datastore from CRS 

Administration: Control Center > Component Activation pages on Node 2 and then reactive them. This 
sets back the Node 1 SQL Server Linked Server to point to Node 2. After this, the Configuration updates 
are possible.

This section contains the following troubleshooting tips on Cisco Unified Communications Manager 
(Cisco Unified CME) Telephony problems: