Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Troubleshooting Guide

You attempt to start the Cisco Unified CCX Node Manager service in the Windows Services 

window and the following message appears.

There is an internal error in the Cisco Unified CCX Node Manager.

Refer to Cisco Unified Contact Center Express Administration Guide or the 

Administration online help for information about properly setting up the Cisco Unified CCX Node 
Manager service.

You attempt to start the Cisco Unified CCX Node Manager service in the Windows Services 

window and the following message appears.

Error Message   Could not start the Cisco Unified CCX Node Manager service on local 
computer. Error 1069: The service did not start due to a logon failure.

When you install Cisco Unified CM or Cisco Unified CCX, the Windows 2003 

administrator password that you enter overwrites the existing Windows 2003 administrator password. 
Also, if you enter a password that includes spaces, it may not be recorded properly.

To change the password for the Cisco Unified CCX Node Manager service, follow 

these steps:

On the Cisco Unified CCX Server, choose Start > Settings > Control Panel > Administrative Tools > 
Services.

Double-click Cisco Unified CCX Node Manager.

Choose the Log On tab.

Enter and confirm the Windows 2003 administrator password and click Apply. Do not include spaces in 
the password.