Cisco Cisco Customer Response Solution Downloads Leaflet
Diagnosing and Correcting Cisco CRA Problems
CRA Engine Problems
38
Troubleshooting Cisco Customer Response Applications
OL-3051-01
H.323 client DTMF digits not detected
Symptom
When a call originates from an H.323 client, DTMF digits are not
collected.
Possible Cause
The H.323 client only produces in-band DTMF signals.
Cisco CallManager cannot detect in-band DTMF signals.
Recommended Action
None.
Subsystem status is not available
Symptom
The Engine Status web page does not display the status of the
subsystems.
Possible Cause
The host name is not resolving to an IP address.
Recommended Action
In the Engine Configuration area on the Engine web page,
enter the IP address of the CRA Server instead of its host name in the Application
Engine Hostname field.
Engine Hostname field.
Subsystem status is incorrect
Symptom
A subsystem is running but the Engine Status web page reports the
status of the subsystem incorrectly.
Possible Cause
The CRA Engine is configured incorrectly.
Recommended Action
From the CRA Administration web page, choose System >
Engine, click the Engine Configuration hyperlink, and makes sure that the
information in the Application Engine Hostname field and the RMI Port Number
field is correct.
information in the Application Engine Hostname field and the RMI Port Number
field is correct.