Cisco Cisco Customer Response Solution Downloads Leaflet
Diagnosing and Correcting Cisco CRA Problems
CRA Historical Reporting Problems
44
Troubleshooting Cisco Customer Response Applications
OL-3051-01
CRA Historical Reporting Problems
The following section describes common problems with CRA Historical
Reporting.
Reporting.
The SQL Command Failed dialog box appears when you try to
generate a historical report
generate a historical report
Symptom
The CRA Historical reports client computer displays the SQL
Command Failed dialog box when you try to generate a historical report. This
dialog box specifies an error number, n.
dialog box specifies an error number, n.
Possible Cause
This error can occur in a variety of situations.
Recommended Action
On the computer on which you received the SQL Command
Failed dialog box, open the most recent Historical Reports log file. Search for the
error number. The cause of the error will appear near the error number. You can
use this information to resolve the problem. If the problem is caused by the
connection to the database server being broken, stop and restart the
CRA Historical Reports client software.
error number. The cause of the error will appear near the error number. You can
use this information to resolve the problem. If the problem is caused by the
connection to the database server being broken, stop and restart the
CRA Historical Reports client software.
Some information appears in English on a German system
Symptom
On a CRA Historical reports client computer with an English version of
Windows for which the system locale has been set to German, the Search dialog
box and the Preview tab on the Report Viewer still appear in English.
box and the Preview tab on the Report Viewer still appear in English.
Possible Cause
Limitation of the Report Viewer.
Recommended Action
Install a German version of the operating system.