Cisco Cisco Customer Response Solution Downloads Leaflet
Diagnosing and Correcting Cisco CRA Problems
CRA Historical Reporting Problems
46
Troubleshooting Cisco Customer Response Applications
OL-3051-01
A Database Connection Error 5051 error appears
Symptom
When you try to log into the CRA Historical Reporting client software
on the client computer, a Database Connection Error 5051 is displayed.
Possible Cause
Network connectivity is down or DSN not configured.
Recommended Action
1.
From the Windows Control Panel on the CRA Historical reports client
computer, choose Data Sources (ODBC).
computer, choose Data Sources (ODBC).
2.
Create a DSN to the db_cra database on the CRA server that the client
computer is attempting to connect to. Choose SQL authentication (you will
need your database login information) while creating the DSN.
computer is attempting to connect to. Choose SQL authentication (you will
need your database login information) while creating the DSN.
3.
If the DSN cannot be created, verify that network connectivity exists between
the CRA Historical Reports client computer and the CRA server.
the CRA Historical Reports client computer and the CRA server.
If you are able to connect successfully using the DSN, update the
hrcConfig.ini file on the client computer with the appropriate network library.
hrcConfig.ini file on the client computer with the appropriate network library.