Cisco Cisco Customer Response Solution Downloads Leaflet
49
Troubleshooting Cisco Customer Response Applications
OL-3051-01
Diagnosing and Correcting Cisco CRA Problems
LDAP Directory Problems
LDAP Directory Problems
The following section describes common problems with LDAP directory
configuration for CRA.
configuration for CRA.
LDAP configuration error message appears
Symptom
During the CRA directory setup process, the Directory Setup web page
displays the error
LDAP Configuration - Error
.
Possible Cause
The IP address or host name of the LDAP directory is not
configured properly.
Recommended Action
1.
From the CRA Administration web page, choose System > Configuration
and Repository. Verify that the information in the fields in the Directory
Setup web page are correct. If you are using a directory other than the DC
Directory (for example, Netscape or Active Directory), verify that that
directory is specified correctly.
and Repository. Verify that the information in the fields in the Directory
Setup web page are correct. If you are using a directory other than the DC
Directory (for example, Netscape or Active Directory), verify that that
directory is specified correctly.
2.
Make sure that the DC Directory Server service running. Or, if you have
specified another LDAP as the active directory, make sure that that service is
running.
specified another LDAP as the active directory, make sure that that service is
running.