Cisco Cisco Customer Response Solution Downloads Leaflet
57
Troubleshooting Cisco Customer Response Applications
OL-3051-01
Diagnosing and Correcting Cisco CRA Problems
Serviceability Problems
7.
On the trap receiver (the NMS system):
a.
Verify the settings.
b.
Make sure traps are enabled by verifying that the cvaNotificationEnable
table is set to true in the ciscoVoiceAppsMIB.
table is set to true in the ciscoVoiceAppsMIB.
Syslog messages not received by receiver
Symptom
Your Network Management System (NMS) does not receive Syslog
messages.
Possible Cause
There is a misconfiguration in the service properties. For more
information, refer to Cisco Customer Response Applications Serviceability
Guide.
Guide.
Recommended Action
Perform the following actions on the CRA server:
1.
Choose Start > Settings > Control Panel > Administrative Tools >
Services and verify that the Cisco AVVID alarm Service is running.
Services and verify that the Cisco AVVID alarm Service is running.
2.
Verify that the Cisco AVVID Alarm Service is receiving messages:
a.
Open the AlarmService.ini file and verify that the correct port number is
listed. The default port is 1444.
listed. The default port is 1444.
b.
Open the Alarm Service error logs, AlarmTracen.log, where n indicates
the log number. (For example, AlarmTrace11.log is the eleventh log.)
the log number. (For example, AlarmTrace11.log is the eleventh log.)
3.
Verify the settings on the Syslog receiver (the NMS system).