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Diagnosing and Correcting Cisco CRA Problems
Serviceability Problems
56
Troubleshooting Cisco Customer Response Applications
OL-3051-01
SNMP traps do not arrive at the trap receiver
Symptom
The network management system (NMS) does not receive SNMP trap 
messages.
Possible Cause
There is a misconfiguration in the SNMP service properties.
Recommended Action
Perform the following actions:
1.
On the CRA server, choose Start > Settings > Control Panel > 
Administrative Tools > Services.
2.
Double-click SNMP Services in the Name field.
3.
In the SNMP Service Properties window, click the Traps tab and
a.
Make sure that you use the correct case and name for the community 
name.
b.
Make sure that the IP address or host name of the trap destination is 
correct.
4.
In the SNMP Service Properties window, click the Security tab and:
a.
Make sure that the “public” community name exists and that its rights are 
READ ONLY.
b.
Make sure that you use the correct case for the community name.
5.
On the CRA server, choose Start > Settings > Control Panel > 
Administrative Tools > Services and verify that the SNMP service and Cisco 
AVVID Alarm Service are running.
6.
On the CRA server, verify that the Cisco AVVID Alarm Service is receiving 
messages:
a.
Open the AlarmService.ini file and verify that the correct port number is 
listed. The default port is 1444.
b.
Open the Alarm Service error logs, AlarmTracen.log, where n indicates 
the log number. (For example, AlarmTrace11.log is the eleventh log.) By 
default, the error logs are in the following folder:
C:\Program Files\Cisco\AlarmService\ AlarmServiceLog.