Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Chapter 5 Guides, License & Maintenance
5-14 Cisco CallConnector Server
Select the Park numbers for
Operator use
Operator use
Configure Operator Parameters
Predefined Queue Settings
Predefined Queues
Predefined Queue Settings
Predefined Queues
Chapter 8: Configuring
Operator Parameters
Operator Parameters
Enter the Operator Speed
Dial Numbers
Dial Numbers
Configure Operator Parameters
Manage Speed Dials and
Pages
Manage Speed Dials and
Pages
Manage System Speed
Dials
Chapter 8: Configuring
Operator Parameters
Operator Parameters
Select the Operator Page
Numbers
Numbers
Configure Operator Parameters
Manage Speed Dials and
Pages
Manage Speed Dials and
Pages
Manage Pages
Chapter 8: Configuring
Operator Parameters
Operator Parameters
Restart all CallConnector
Services
Services
Setup Router & Servers
Service Actions
Chapter 6: Configuring
CallConnector Servers
CallConnector Servers
Table 5-5 Configuration Steps for the CallConnector Standalone Operator
5.2.6.1 To Access the Navigation Guides for Configuring the Standalone Operator
Step 1
On the Guides, License & Maintenance tab, click on the Navigation Guides
folder.
folder.
Step 2
Select Configure Standalone Operator task. The Navigation Guides will display
the steps for performing this task.
the steps for performing this task.
Step 3
Click on the Navigation Wizard to browse through the whole configuration
process. Or click on a specific step to go to the configuration page for that step.
process. Or click on a specific step to go to the configuration page for that step.
5.2.6.2 Download router phone configurations
The CallConnector solution uses configuration data for ephones, hunt-groups, ephone-dns, etc on the
router. From this window, you can download this information.
router. From this window, you can download this information.
Step 1
Verify the router IP address. If this is incorrect, you will need to delete the router
and add a new router.
and add a new router.
Step 2
Enter the router name, telnet account user name and password. If necessary
enter the executive level password (requires privilege level 15 access).
enter the executive level password (requires privilege level 15 access).
Step 3
Click on the Download Router Configuration button.
This will download and save the router phone configuration for CallConnector use. Click on Next to
continue.
continue.
5.2.6.3 Select the phones for the CallConnector Operators
The phones configured on the router are displayed in the list. Select the phones that will be used by the
CallConnector Users and Operators.
CallConnector Users and Operators.
Step 1
Click on the checkbox (in the first column) beside the phone to select that
phone. (Click again to de-select)
phone. (Click again to de-select)
Step 2
Select all the phones that will be connected to CallConnector. Phones should be
selected for all Users and Operators.
selected for all Users and Operators.
Step 3
Click on the Save Selected Phones button to save your selection. (You can
review and remove the selected phones from the Selected Phones tab)
review and remove the selected phones from the Selected Phones tab)
To continue, click Next.