Release NotesTable of ContentsContents1Introduction2Support for Smart CallConnector Advanced Client2Outlook 2010 x64 Support2Windows x64 OS with Outlook x323License Management3Support for Smart CallConnector Operator3CallConnector Configuration Manager3Updated Server Components4Compatible UC500/CME Versions and Phone Models4Compatibility – Hardware and Windows Operating Systems5Smart CallConnector Server License and Deployment Options6Multi-Site Deployments7Smart CallConnector Server Installation8Information Required for Installation8Selecting the Local Network Adapter9Static IP Requirement9UC500/CME-ISR IP Address Incorrect or Changed9Licensing Activation Options9Evaluation/Trial License9On-Line License Registration9Installing on VMWare Systems10Requirements for Sending Email from Configuration Manager10Location or Dialing Patterns Not Available10Running the First Time10CallConnector Service Applications11Upgrading Smart CallConnector Server12Installing a Server for Customers with CallConnector Standalone Operator12Appending Long-Distance Access Code in Lookup Number12CallConnector Configuration Manager12Configuration Manager Summary of Changes12Default Administrative Account13Synchronization with UC500/CME-ISR Configuration Changes14Navigation Guides14Required Basic Configuration on the UC500/CME-ISR15SUMMARY STEPS:15DETAILED STEPS:16Restrictions for Standalone17Dial Plan Changes17Advanced Client, Operator and Personal Client Version 2.117Older Versions of Personal Clients17Setting Up Radius Parameters18Difference between CallConnector Users and Contacts18Importing Users19Importing Contacts19Configuring Operator Parameters19No GUI for Mobility Configuration20Restart CallConnector Services20Re-format Contacts/Users Phone numbers20Apostrophe Support20Username and login password are case insensitive20CallConnector Server License Management20Converting Trial to Full-License20Adding Advanced Client Licenses21Managing Client Licenses21To Reserve a License for a User23External IM Services Setup23To Configure external IM Service23Publishing Software Updates24To Publish a Newer Version24CallConnector Presence Server and Directories24Services Provided by Presence Server24Pre-requisites for Displaying Telephone Status25Common Configuration Issues25Pre-Requisites for Rich Message Indicator25CallConnector Directories25CallConnector Server Component Enhancements26Call Controller Server26Database Server26Presence Server27Radius Server component:27Telephone Status Reset Timeout27IM SERVER28DIAL PLAN ENHANCEMENTS28Running Configuration Manager from Task Scheduler28Automatic Tasks Parameters29Impact of CME Configuration Changes30CallConnector 2.1 Client Enhancements30CallConnector Operator Enhancements30Native x64-bit Operator Console Application for Outlook x64 support30Instant Messaging to the CallConnector Clients30Support for External IM accounts30Support for Personal Directory30Localization of GUI31Advanced Client Enhancements for 2.1 version31Native x64-bit Advanced Client Application for Outlook x64 support31Instant Messaging to the CallConnector Personal Clients31Localization of GUI31CallConnector Personal Client Enhancements31Native x64-bit Personal Client Application for Outlook x64 support31Instant Messaging to the CallConnector Clients31Synchronization of Presence to the Outlook Calendar31Support for Server-side Dial Plan31Important Notes32Windows Computer System for CallConnector Server32Ports, UDP and TCP Connections32Additional Configuration of Cisco Smart CallConnector Operators32Additional Recommended CLI Settings33Blind Transfer Registry Settings33Support for Multiple UC500/CME Routers33Restrictions for Extension Mobility34Open Caveats35General35CallConnector Server35Configuration Manager36Advanced Client37Related Documentation38Obtaining Documentation, Obtaining Support, and Security Guidelines38Size: 1.59 MBPages: 38Language: EnglishOpen manual
Installation GuideTable of Contents1 Overview22 Smart CallConnector Client Deployment23 Pre-Requisites for Installation34 System Requirements45 Required Setup on Cisco UC500/CME-ISR56 Installing the Smart CallConnector Server Software77 Upgrading from 1.5 or 1.6 Release108 Configuration Steps119 Additional Configuration for Operators2010 Appendix A: Setting up for Configuration Manager Access2211 Additional Information24Size: 1.16 MBPages: 25Language: EnglishOpen manual
Installation GuideTable of Contents1 Overview2/2 Starting, Logging In and Exiting23 Navigating the Advanced Client Windows3Accessing Features3Action Menu4/Right-Click Menu4Search, Filter and Option Menu4/4 Changing Presence Status6/5 Call Handling76 Using the Directory97 Call and IM History Logs118 View and Play Voice Messages139 Sending Instant Messages1710 Click-to-Dial and Smart CallConnector Advanced toolbars1811 Changing Preferences2012 Appendix: Installing the Advanced Client22Pre-Requisites for Installation22System Requirements22Required Setup on Smart CallConnector Server23Installing CallConnector Software2313 Additional Resources25Size: 1.7 MBPages: 26Language: EnglishOpen manual
Maintenance ManualTable of ContentsPreface101.1 Purpose111.2 Audience111.3 Organization121.4 Related Documents131.5 Required Telephone Systems131.6 Supported Windows Platforms131.7 Conventions141.7.1 Conventions Used141.8 Terminology141.8.1 Using the Mouse161.9 Obtaining Documents161.9.1 Cisco.com161.9.2 Documentation Feedback161.10 Cisco Product Security Overview171.11 Reporting Security Problems in Cisco Products172 CallConnector Server Overview182.1 CallConnector Overview192.2 CallConnector Product Models192.3 CallConnector Advanced Client202.4 CallConnector Operator Console212.5 CallConnector Server232.5.1 System SIP Server242.5.2 System Tracker Server242.5.3 Database Server242.5.4 Call Controller Server252.5.5 Instant Message Server252.5.6 Presence Server262.5.6.1 Presence Configuration Notes262.5.6.2 Monitoring Presence Status272.5.6.3 Updating Availability28Sending Instant Messages292.6 CallConnector Server Configuration Overview292.6.1 Cisco Router Setup for CallConnector Server292.6.2 Steps to Configure CallConnector Server30Installing Server Software313.1 CallConnector Server Installation323.1.1 Pre-Requisites for Server Installation333.1.2 Windows Access Rights:333.2 Minimum System Requirements343.2.1 Computer and Windows OS343.2.2 Application Software343.2.3 Telephone System353.2.3.1 Communication Systems353.2.3.2 Connecting to multiple Communication Systems:353.2.3.3 IP Phones:353.2.4 LAN Access and Ports363.3 Download Site363.4 The Installation Package363.5 Installing the CallConnector Server373.5.1 Step 1: Download the Server Installation Program373.5.2 Step 2: Run the CallConnector Server Installation373.5.3 Required Software Components383.5.4 Start the Installation383.5.5 Software License Agreement403.5.6 Customer Information413.5.6.1 To proceed:413.5.7 Network Options423.5.7.1 To proceed:423.5.8 Location and Dialing Information433.5.8.1 To proceed:433.5.9 Program Files Location443.5.9.1 To proceed with the installation:443.6 Activating the CallConnector Server453.6.1 Select License Mode473.6.1.1 Select one of the Licensing Options:473.6.2 Register CallConnector Server483.6.2.1 To Proceed with Registering the CallConnector Server493.6.3 Advanced Options (Alternative Licensing Options)503.6.4 Problems with Activation523.6.4.1 Cannot Access the Internet523.6.4.2 Cannot Access the License Server523.6.4.3 Trial (Evaluation) Period has expired533.6.4.4 License has been Activated on another Machine533.6.4.5 Serial Number is Invalid533.6.4.6 Activation Information has been Modified533.6.4.7 Trial License has been blocked533.6.5 Finish the installation533.6.5.1 To Finish up the Installation543.7 Performing an Upgrade543.8 Removing CallConnector Server54Cisco UC500/CME-ISR Configuration564.1 Cisco Router Connections Overview584.2 Router Configuration for CallConnector Server594.3 Multiple Routers for CallConnector Server614.4 Using Cisco Configuration Assistant/Professional634.5 Setup Router for Download Access644.5.1 Summary Steps:644.5.2 Detailed Steps:654.6 Setting up Ephone Parameters (UC500 and CME-ISRs only)664.6.1.1 Steps to Configure Username/Password for a Ephone664.6.1.2 Example of Ephone Configuration664.6.1.3 Pre-Requisites for Connecting to Ephones:674.6.1.4 Connection Recovery and Timeouts674.6.1.5 To Verify TAPI Connection to Ephone684.6.1.5.1 From the Cisco router:684.6.1.5.2 From the Smart CallConnector Server684.6.1.6 To Reset the TAPI Connection to Ephone684.6.1.6.1 From the Cisco router:684.7 Setting Up the Radius Accounting694.7.1 Radius Parameter Setup Summary694.7.2 Radius Configuration Notes704.7.3 To Setup Radius Parameters on Cisco Router714.7.4 Sending Radius Messages to Multiple Addresses734.7.5 Verifying Radius Settings744.7.5.1 Example of Radius Accounting Debug Messages744.7.5.2 Example 2:764.8 Configuring Operator Consoles774.8.1 Configuration of the Operator’s Phone774.8.1.1 Number of Call Queues:774.8.1.2 Number and type of Directory Numbers or DNs:774.8.1.3 Multiple Operator Positions774.8.1.4 Softkey features for the operators’ phone784.8.1.5 Example of Single Operator Console phone configuration794.8.1.6 Example of Operator Console Plus Backup Position804.8.2 Distribution of Calls to Operators814.8.3 Operator Incoming Call Queue814.8.4 Hunt-group based Call Queues82Queues for Multiple Operators834.8.5.1 Hunt Group Design Consideration844.8.5.1.1 Type of Hunt Algorithm844.8.5.1.2 Order of the Hunt List Numbers844.8.5.1.3 Timeouts844.8.5.1.4 Final Number844.8.5.2 Example of Main Number Hunt Group Configuration844.8.6 Busy and Night Service Routing854.8.7 Park Numbers854.8.7.1 Example of Park Ephone-DN854.8.8 Page Numbers854.9 Setting up Cisco Router Hardware Conferencing864.9.1.1 Prerequisites864.9.1.2 Restrictions864.9.2 Enabling DSP Farm Services for a Voice Card864.9.3 Configuring Join and Leave Tones864.9.4 Configuring SCCP for Cisco874.9.5 Configuring the DSP Farm874.9.5.1 Summary Steps874.9.6 Associating Cisco with a DSP Farm Profile874.9.6.1 Summary Steps874.9.7 Enabling Multi-Party Ad Hoc Conferencing884.9.7.1 Summary Steps884.9.8 Configuring Ad Hoc Conferencing Numbers884.9.8.1 Summary Steps884.9.9 Configuring Conferencing Options for a Phone884.9.9.1 Restrictions884.9.9.2 Summary Steps894.10 Setup Direct Transfer to Voicemail894.10.1.1 Dial plan894.10.2 To Setup the Transfer-to-Voicemail Script904.10.3 Example of Dial-Peer for VM Transfer934.10.4 Verifying Hunt Groups94Guides, License & Maintenance955.1 Navigating the Guides, License & Maintenance Window965.1.1 Guides, License & Maintenance Toolbar975.1.2 Guides, License & Maintenance Folders985.2 Navigation Guides1005.2.1 Using the Navigation Wizard1015.2.2 To Use the Navigation Wizard1025.2.3 Accessing a Configuration Step1025.2.4 To Quickly Jump to a Specific Step1025.2.5 Configuring the CallConnector Server1035.2.5.1 To Access the Navigation Guides for Configuring the CallConnector Server1045.2.5.2 Download router phone configurations1045.2.5.3 Select the phones for the CallConnector Users and Operators1045.2.5.4 Verify dial plan settings and number translation rules1045.2.5.5 Setup router to send Radius accounting messages1055.2.5.6 Add Additional Advanced Client Licenses (Beyond the included eight)1055.2.5.7 Specify the groups/departments for your organization1055.2.5.8 Configure user account and enter contact details1065.2.5.9 Enter or Import contacts details for the directories1065.2.5.10 Restart all CallConnector Services1065.2.5.11 Report Problems1065.2.6 Configuring the CallConnector Standalone Operator1075.2.6.1 To Access the Navigation Guides for Configuring the Standalone Operator1085.2.6.2 Download router phone configurations1085.2.6.3 Select the phones for the CallConnector Operators1085.2.6.4 Verify dial plan settings and number translation rules1095.2.6.5 Setup router to send Radius accounting messages1095.2.6.6 Specify the groups/departments for your organization1095.2.6.7 Configure Operator account and enter their contact details1095.2.6.8 Select the Operator's phone1105.2.6.9 Enter or Import contacts details for the directories1105.2.6.10 Configure the Operator call queues1105.2.6.11 Select the Park numbers for Operator use1115.2.6.12 Enter the Operator Speed Dial Numbers1115.2.6.13 Select the Operator Page Numbers1115.2.6.14 Restart all CallConnector Services1115.2.7 Add, Update, Delete CallConnector Users1125.2.7.1 To Access the Navigation Guides for Managing the CallConnector Users1125.2.7.2 View the CallConnector Users in the Manage Users/Contacts Window1135.2.7.3 To Add a CallConnector User1135.2.7.4 To Delete a CallConnector User1135.2.7.5 Update a CallConnector User Information1145.2.7.6 Restart all CallConnector Services1145.2.8 Configure A New Operator Position1155.2.8.1 Open the CallConnector Users Window in the Manage Users and Contacts1155.2.8.2 To Add a CallConnector Operator1165.2.8.3 Select the phone for the Operator1165.2.8.4 Add this operator’s directory numbers to the call queues1165.2.8.5 Restart all CallConnector Services1175.2.9 Add, Modify, Delete Operator Queue Configuration1175.2.9.1 Open the Manage Call Queues Window1185.2.9.2 Add a New Call Queue1185.2.9.3 To Delete a Call Queue1185.2.9.4 Update Call Queue Parameters1195.2.9.5 Restart all CallConnector Services1195.3 License Management1205.3.1 Different Types of Licenses1215.3.1.1 CallConnector Standalone Operator License1215.3.1.2 CallConnector Server License1215.3.1.3 User Access License1215.3.2 License Activation1215.3.2.1 CallConnector License Status1225.3.2.2 Activating CallConnector Products1235.3.2.3 Adding Additional Client Licenses1255.3.3 User Access License1265.3.4 To Reserve License1275.3.5 To Free Up an Allocated License1275.4 Maintenance1285.4.1 Database Maintenance1295.4.1.1 To Backup Database1295.4.1.2 To Restore Database1295.4.1.3 To Compact Database1295.4.2 Setup Send Email Parameters1305.4.2.1 To Setup the Email Account1305.4.3 Email Users1315.4.3.1 To Send Email Messages to the CallConnector Users1325.4.4 Advanced Configurations1335.4.4.1 To Customize the Configuration Values1365.4.5 Problem Report1375.4.5.1 To Report Problems137Publish Software Update1385.5.1.1 To Publish a Software Update:1385.5.1.2 To Remove a Software Update:1385.6 Scheduled Tasks1395.6.1 Scheduled Stop of CallConnector Services1395.6.2 Scheduled Start of CallConnector Services1395.6.3 Scheduled Download of UC500/CME-ISR Phone Configuration1395.6.4 Scheduled Import of User Information from UC500/CME-ISR1395.6.5 Scheduled Compact of CallConnector Databases1405.6.6 Automatic Tasks Parameters1405.6.7 Command Syntax1405.6.8 Impact of UC500/CME-ISR Configuration Changes1415.6.8.1 Schedule the Configuration Manager to run automatically1415.6.8.2 To Stop Automatically Scheduled Tasks1415.7 System Status142Configuring CallConnector Servers1436.1 Server Configuration Overview1446.1.1 CallConnector Server Configuration Steps1456.2 Setup Router and Servers Configuration Tasks1476.3 Navigating the Setup Router and Servers Window148Setup Routers and Servers Toolbar1506.3.1.2 Setup Router and Servers Folders1516.4 Manage Cisco Routers1536.4.1 Add, Delete and Save Routers1556.4.2 To Add a Cisco Router1556.4.3 To Save Router Configuration Data1556.4.4 To Delete Router from the CallConnector Router List1566.4.4.1 Router List1566.4.5 Download Router Information1576.4.6 To Download Router Configuration Data1586.4.6.1 List of Phones Configured in the Router1606.4.7 To Select Phones for CallConnector Server1606.4.8 Selected Phones1616.4.9 Ephone List1616.4.10 To Remove Selected Phones1626.4.11 Ephone Details1636.4.12 Ephone Buttons164To Add New Button1656.4.14 To Edit A Button1666.4.15 To Delete A Button1666.4.16 Ephone Directory Numbers1676.4.17 To Edit A Directory Number1686.4.18 To Delete A Directory Number1696.4.19 Hunt Groups1706.4.20 To Add New Hunt Group1716.4.21 To Delete A Hunt Group1716.4.22 Hunt Group Details1726.4.23 To Edit A Hunt Group1726.4.24 Assigning Hunt Numbers1736.4.25 To Assign Directory Numbers to A Hunt Group1736.4.26 To Remove Directory Numbers Out Of A Hunt Group1746.5 Dialing Plan Settings1756.5.1.1 Additional Number Translation Rules1766.5.1.2 Converting to Dialing Number1766.5.1.3 Dial Plan Settings Configuration Page1786.5.1.4 Dial Plan Parameters1796.5.2 To Setup the Dialing Plan Parameters1796.5.2.1 Test How a Number will be Dialed or Looked up1806.5.3 To Test How a Number will be Dialed or Looked up1816.5.4 Additional Number Translation Rules1826.5.4.1 Dial Translation1826.5.4.2 What is Not handled by Number Translation1826.5.4.3 Lookup Translations1826.5.4.3.1 Configuring Dialing Translations1836.5.5 To Setup a Number Translation Rule1846.6 Setup Radius1856.6.1 Available routers/Radius status1866.6.2 Radius Parameters1866.6.3 To Setup Radius1866.6.4 To Update Radius1876.6.5 Router Radius Verification1876.6.6 To Monitor Radius Status1906.6.7 To Capture Radius Debug Status1906.7 Server Options1916.7.1 Addresses and Ports1916.7.1.1 Trace Logs1936.7.2 To Enable Trace Logs1936.7.2.1 System SIP Server1946.7.3 To Configure System SIP Server Communication1946.7.3.1 System Tracker Server1956.7.4 To Configure System Tracker Server Communication1956.7.4.1 Database Server1966.7.5 To Configure Database Server Communication1966.7.5.1 Call Controller Server1976.7.6 To Configure Call Controller Server Communication1976.7.6.1 Presence Server1986.7.6.2 Presence Configuration Notes1986.7.7 To Configure Presence Server Communication1996.7.8 To Configure Automation Server Communication2006.7.9 Call Controller Options2006.7.9.1 Network Adaptor Options2006.7.10 To Change Network Adaptor2016.7.10.1 Other Options2016.8 Location Management2026.8.1 To Add New Location2026.8.2 To Edit Current Location2036.8.3 To Delete A Location2036.8.4 To Pre-Pend Long Distance Code for Lookup2036.9 Service Management2046.9.1 Using Service Management2046.9.2 To Start the Server Services2056.9.3 To Stop the Server Services2056.9.4 Using Windows Services Manager2066.9.4.1 To Start the Server Services2076.9.4.2 To Stop the Server Services2076.9.4.3 To Start the Server Services up with Windows2086.9.4.4 To Modify Recovery Actions209Manage Users & Contacts2107.1 Managing Users and Contacts Overview2117.1.1 CallConnector Users2117.1.1.1 What is a CallConnector User2117.1.1.2 Types of CallConnector Users2117.1.1.3 How to Add Users2117.1.1.4 Information Required to Configure Users2117.1.2 CallConnector Directories2127.1.2.1 Corporate Directory2127.1.2.2 User and Non-User Contacts in Corporate Directory2127.1.2.3 Groups/Departments2137.1.2.4 External Directory2137.1.2.5 Corporate and External Directory Differences2147.1.3 Importing Contact Data2147.1.4 Group Management2147.1.5 CallConnector User - Summary of Configuration Steps2157.1.6 Directory Contacts – Summary of Configuration Steps2167.1.7 Pre-Requisites for Directory Configuration2177.2 Navigating the User/Contacts Windows218Manage Users/Contacts Toolbar2197.2.1.2 Manage Users/Contacts Folder2207.2.2 Pre-requisite Information for configuring Users and Contacts2227.2.3 To Open the Manage Users/Contacts Window2227.3 CallConnector Users Page2237.3.1.1.1 The CallConnector User page contains two main components:2237.3.2 User Profile Fields2247.3.3 CallConnector User Phone2267.3.4 To Associate a Phone with a CallConnector User2277.3.5 CallConnector User Associates2287.3.6 To Configure a CallConnector User’s Co-Workers2287.4 Maintaining User Information2297.4.1 User Configuration Tasks2297.4.2 To Add New CallConnector User2297.4.3 To Add New CallConnector Operator2307.4.4 To Update CallConnector User Information2307.4.5 To Update a User Phone2317.4.6 To Delete One or More Users2317.4.7 To Specify User’s Alternate Contacts2317.5 Importing CallConnector Users2327.5.1 User Import Wizard2337.5.1.1 Data Source- File2347.5.1.2 Data Source – CME Router2347.5.1.3 Data Source – Active Directory2347.5.1.4 Rules2347.5.2 To Import CallConnector Users2357.6 Corporate Directory Contacts2367.6.1 Types of Contacts2387.6.2 To Open and View the non-User Contacts in the Directory2387.6.3 To Search for a Contact in the Corporate Directory List2397.6.4 To Add a New Directory Contact2407.6.5 To Update an Existing Directory Contact2407.6.6 To Delete one or more Directory Contacts2407.7 Importing Directory Contacts2417.7.1 Contact Import Wizard2437.7.1.1 Data Source- File2447.7.1.2 Data Source – Outlook2447.7.1.3 Data Source – CME Router2447.7.1.4 Destination2457.7.1.5 Options2457.7.2 To Import Contacts247Maintaining Groups2487.8.1 Group Window2497.8.1.1.1 The Group window contains two major components:2497.8.2 Maintaining Group Information2497.8.3 To Add New Group2497.8.4 To Edit Group Information2497.8.5 To Delete A Group2507.8.6 To Allow/Restrict Group Access250Setting up Company Work Schedule2517.9.1 Maintaining Holidays2527.9.2 To Add New Holidays2527.9.3 To Edit Holiday Entries2527.9.4 To Delete Holiday Entries2537.9.5 Configure Work Day Hours2537.9.6 Configure Work Days2537.9.7 To Setup Working Days254Configuring Operator Parameters2558.1 Operator Parameters Overview2568.1.1 Operator Console Configuration Tasks2578.1.2 Notes2588.2 Router Configuration for Operator Consoles2598.2.1 Overview2598.2.1.1 Configuration of the Operator’s Phone2598.2.1.2 Routing of Incoming Calls to the Operator Numbers2598.2.1.3 Routing of incoming calls when operators are Busy or Not Available (Night time/Off-hours periods)2608.2.1.4 Setting up voice mailboxes and direct-transfer-to-voicemail feature.2608.2.1.5 Setting up the Park Numbers to allow calls to be parked for users.2608.2.1.6 Setting up the overhead or zone paging for parking calls and announcing the call.2608.2.2 Configuration Examples2608.2.3 Operator’s Phone2608.2.3.1 Phone Type2608.2.3.2 Number of DNs on the Operator Phone2618.2.4 Incoming Call Routing2638.2.4.1 Selection and Forwarding of Incoming Calls2638.2.4.2 Manual (user selected) Direction of Calls2638.2.4.3 Distribution of Calls to an Available Operator2638.2.5 Busy/Night Routing2648.2.6 Routing to Voice Mail2658.2.7 Setup for Park Numbers2658.2.8 Overhead Paging2668.3 Navigating the Operator Console Window267Operator Console Toolbar2688.3.1.2 Operator Console Parameters Folder2698.3.2 Pre-requisite Information for Configuring Console Parameters2718.3.3 Operator Configuration Steps2728.3.4 To Open the Console Parameters Window273Configuring Incoming Call Queues2748.4.1 What is an Incoming Call Queue2748.4.1.1 Local Cal Queue2748.4.1.2 Hunt Group Call Queue2758.4.1.3 Comparison of Local and Hunt Call Queue Features2758.4.2 Local Call Queue Example2778.4.3 Hunt Call Queue Example for Multiple Operators2788.4.3.1 CME Hunt Group Parameters2798.4.4 Example of Call Queues for a Primary Operator and a Backup Operator2808.4.5 Fields in the Call Queues Window2818.4.5.1 Description of the Queue Attributes2828.4.6 Configuring Call Queues2848.4.7 To Create New Call Queues2848.4.8 To Edit Existing Call Queues2848.4.9 To Delete Call Queues284Configuring Held, Parked and Transferred Queues2858.5.1 Selecting Park Slots2858.5.2 To Select Park Numbers for the Operators2868.5.3 To Deselect Park Numbers for the Operators2868.5.4 Configuring Predefined Queues Parameters2878.5.5 To Configure Predefined Queue Parameters287Speed Dials and Pages288Maintaining Speed Dials2898.6.2 To Open System Speed Dial Page2908.6.3 To Create New Speed Dials2908.6.4 To Modify System Speed Dials2908.6.5 To Delete System Speed Dials290Maintaining Page Numbers2918.6.7 To Open Manage Page Numbers Window2918.6.8 To Create New Page Numbers2918.6.9 To Modify Page Numbers2928.6.10 To Delete Page Numbers292Size: 8.76 MBPages: 292Language: EnglishOpen manual
