Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Configuring CallConnector Servers
Administrator’s Guide 6-5
6.2 Setup Router and Servers Configuration Tasks
The following configuration tasks can be performed from the Configuration Manager Setup
Routers and Servers window:
View status; stop/start the CallConnector Server Applications
Allows system administrators to start or stop and keep track of the status of CallConnector
Server service applications.
Save the router access parameters and download phone configuration data from the
router
The system administrator can specify the Cisco routers that will connect to with the
CallConnector Server and download the router phone configuration details. The CallConnector
Servers require this data for proper operation. (Note - the CallConnector Server supports
connections to multiple Cisco routers that may be in different locations.)
Select the phones for the CallConnector users
The administrators need to specify which phones will be connected to for control by the
CallConnector Server. Once the information on all the phones configured on a router are
downloaded, the administrator can select some or all the phones on the router for control by the
CallConnector Server.
Setup the dialing rules for each router
This involves selection of the router location and specification of the area code, internal
extension length and the PSTN dial out code. Default dialing translation tables are loaded based
on the location, however if additional number translations are required then it rules can be setup
to translate and display telephone number to a dialable number or to convert an incoming
number to the canonical format for searching purpose.
Setup the Radius accounting parameters on the router and verify that messages are
being received at the CallConnector Server
Setup the parameters on the router to send Radius accounting messages to the CallConnector
Server. Monitor, verify and debug issues with the receipt of these radius messages using built in
diagnostic tools.
View and update the Ephones Configuration
Lets you view and make changes to the router ephones configuration. The information of each
ephone-DN can also be viewed and modified. Note – these changes are pushed back to the
router.
View and update the ephone hunt groups on the router
Hunt groups can be defined in the router to allow incoming calls to a specific number to be
directed to a defined group of extension numbers. From the Configuration Manager, the system
administrator can view the existing hunt groups configured on the router and make changes to
that configuration. Note -- CallConnector Server only supports sequential, peer and longest idle
ephone hunt groups. (It does not support the parallel hunt groups for the operators)
Modify the IP Address and ports for the CallConnector Server applications
Allows you to configure the IP addresses and the port numbers used to connect to different
CallConnector Server services. In case there are multiple network adapters in the Server PC,
you can select which NIC to use.
Enable debug trace logging and set some CallController Server Options
Administrators can enable/disable the debug trace logging form this window to assist with
problem detection. You can also enable/disable speakers when answering calls, and publish call
information for monitored lines
Routers and Servers window:
View status; stop/start the CallConnector Server Applications
Allows system administrators to start or stop and keep track of the status of CallConnector
Server service applications.
Save the router access parameters and download phone configuration data from the
router
The system administrator can specify the Cisco routers that will connect to with the
CallConnector Server and download the router phone configuration details. The CallConnector
Servers require this data for proper operation. (Note - the CallConnector Server supports
connections to multiple Cisco routers that may be in different locations.)
Select the phones for the CallConnector users
The administrators need to specify which phones will be connected to for control by the
CallConnector Server. Once the information on all the phones configured on a router are
downloaded, the administrator can select some or all the phones on the router for control by the
CallConnector Server.
Setup the dialing rules for each router
This involves selection of the router location and specification of the area code, internal
extension length and the PSTN dial out code. Default dialing translation tables are loaded based
on the location, however if additional number translations are required then it rules can be setup
to translate and display telephone number to a dialable number or to convert an incoming
number to the canonical format for searching purpose.
Setup the Radius accounting parameters on the router and verify that messages are
being received at the CallConnector Server
Setup the parameters on the router to send Radius accounting messages to the CallConnector
Server. Monitor, verify and debug issues with the receipt of these radius messages using built in
diagnostic tools.
View and update the Ephones Configuration
Lets you view and make changes to the router ephones configuration. The information of each
ephone-DN can also be viewed and modified. Note – these changes are pushed back to the
router.
View and update the ephone hunt groups on the router
Hunt groups can be defined in the router to allow incoming calls to a specific number to be
directed to a defined group of extension numbers. From the Configuration Manager, the system
administrator can view the existing hunt groups configured on the router and make changes to
that configuration. Note -- CallConnector Server only supports sequential, peer and longest idle
ephone hunt groups. (It does not support the parallel hunt groups for the operators)
Modify the IP Address and ports for the CallConnector Server applications
Allows you to configure the IP addresses and the port numbers used to connect to different
CallConnector Server services. In case there are multiple network adapters in the Server PC,
you can select which NIC to use.
Enable debug trace logging and set some CallController Server Options
Administrators can enable/disable the debug trace logging form this window to assist with
problem detection. You can also enable/disable speakers when answering calls, and publish call
information for monitored lines