Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Configuring CallConnector Servers
Administrator’s Guide 6-57
The Presence Server filters out telephone status messages from telephone numbers that are not
in the CallConnector Corporate Directory. Even though you might see the Radius events for a
phone number, the telephone status may not display in the Status window. Therefore to receive
telephone status events, the following must be properly configured:
in the CallConnector Corporate Directory. Even though you might see the Radius events for a
phone number, the telephone status may not display in the Status window. Therefore to receive
telephone status events, the following must be properly configured:
1. Router must be configured to send Radius messages to the CallConnector Server.
2. CallConnector Server must receive the Radius messages.
3. The telephone numbers (caller or called) must be in the Corporate Directory.
4. The CallConnector Server Dial plan must be properly setup so that the numbers as
2. CallConnector Server must receive the Radius messages.
3. The telephone numbers (caller or called) must be in the Corporate Directory.
4. The CallConnector Server Dial plan must be properly setup so that the numbers as
provided in the Radius messages can be formatted for lookup. This means that after
lookup formatting the incoming number will be identical to the ‘canonically’ formatted
number in the directory.
lookup formatting the incoming number will be identical to the ‘canonically’ formatted
number in the directory.
5. The telephone numbers in the CallConnector directory is saved in the ‘canonical’
format e.g. (408) 555-1212. The telephone numbers in the Radius message are not
formatted. The Presence Server uses the CallConnector Server dialing rules to
convert the Radius provided telephone numbers to the canonical format and then
searches the Corporate Directory for a match. You will need to verify that the dial
plan is correctly configured on the server so that the numbers sent in the Radius
messages (as displayed in the Radius Monitor Log) are being formatted to allow
successful searching.
formatted. The Presence Server uses the CallConnector Server dialing rules to
convert the Radius provided telephone numbers to the canonical format and then
searches the Corporate Directory for a match. You will need to verify that the dial
plan is correctly configured on the server so that the numbers sent in the Radius
messages (as displayed in the Radius Monitor Log) are being formatted to allow
successful searching.
If the Presence Server fails, then:
Step 1
Status windows in the CallConnector Clients are grayed out.
Step 2
Users cannot change their presence status.
Step 3
Users Presence Status will not be current.
Step 4
Call Logs are not written and are lost for the duration that the Presence
Server is down.
Server is down.
Step 5
Other CallConnector servers are un-affected.
6.7.7 To Configure Presence Server Communication
Step 1
Select Server Options/Addresses and Ports.
Step 2
Select the IP address or network address of the computer with the
System SIP Server.
System SIP Server.
Step 3
Enter the port used by the Presence Server to receive messages. The
default value is 5062 over which TCP and UDP connections are
supported. If this port is not available, then change this to a port available
on the computer.
default value is 5062 over which TCP and UDP connections are
supported. If this port is not available, then change this to a port available
on the computer.
Step 4
Click Save or press Alt + S to save the changes.