Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Manage Users and Contacts
Administrator Guide 7-13
7.2.2 Pre-requisite Information for configuring Users and
Contacts
Prior to setting up the call queues, system speed dials and page numbers, the administrator has
to download the CME configuration data and select the ephones to be used, setup dialing
parameter and radius, define company working schedule, and configure groups and users. The
administrator needs to have the following configuration data before working on the Operator
page.
to download the CME configuration data and select the ephones to be used, setup dialing
parameter and radius, define company working schedule, and configure groups and users. The
administrator needs to have the following configuration data before working on the Operator
page.
Item
Description
Incoming Call
Queues Data
Queues Data
The administrator may need to setup multiple call queues. For each call
queue, the following information is required:
queue, the following information is required:
The name of the call queue
Whether the call queue is of type local or hunt group
The priority level of the queue
The alert timeout value of the calls in the queue
The busy and night routing numbers
Greeting text
The directory numbers that should belong to the queue. These numbers can
belong to a single Operator or multiple Operators.
belong to a single Operator or multiple Operators.
The details of the queue configuration data will be explained in the Call
Queue section.
Queue section.
Monitored Call
Queues
Queues
These include park, held and transferred call queues. For each of them, the
administrator needs to know the priority level and timeout value of the call
queue. For the park queue, the administrator needs to have the list of park
numbers to be used by the operators.
administrator needs to know the priority level and timeout value of the call
queue. For the park queue, the administrator needs to have the list of park
numbers to be used by the operators.
System Speed
Dials
Dials
The following information is required for system speed dials:
Category
Name
Number
Page Numbers
The list of page numbers. Each page number entry includes the name and
the directory number.
the directory number.
Table 7-8 Pre-requisite information for configuring Operator
7.2.3 To Open the Manage Users/Contacts Window
To configure a specific operator parameter:
Click on the menu item ‘Configure Operator Parameters’. This will display the Operator
Parameters toolbar and the folders.
Click on the toolbar button or the desired folder to open the window for that parameter:
To configure the incoming call queues, click on the Call Queues folder
To setup the operator’s park numbers or to change the pre-defined queue parameters, click on
the Held, Parked & Transferred Queue folder.
To setup the page numbers, click on the Speed Dials and Page folder and select the Page item
from the list.
To setup the Speed numbers, click on the Speed Dial folder.
Parameters toolbar and the folders.
Click on the toolbar button or the desired folder to open the window for that parameter:
To configure the incoming call queues, click on the Call Queues folder
To setup the operator’s park numbers or to change the pre-defined queue parameters, click on
the Held, Parked & Transferred Queue folder.
To setup the page numbers, click on the Speed Dials and Page folder and select the Page item
from the list.
To setup the Speed numbers, click on the Speed Dial folder.