Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Chapter 8 Configuring Operator Parameters
8-4 Cisco CallConnector Server
8.1.2 Notes
The first step for configuring the operator console is to provision the required router parameters.
Most of the operator parameters involve selecting options from the router phone configuration
after they have been downloaded for the CallConnector. If these router configurations change,
then the CallConnector configuration will be out of sync with the router. The changes in the
router configuration will have to be downloaded again and these operator parameters reviewed
for impact. The CallConnector Services may need to be restarted to apply the changes.
The configuration changes required on the router for the Operator parameters should be
completed first to make them available to the Configuration Manager application after download.
These router changes can include:
Most of the operator parameters involve selecting options from the router phone configuration
after they have been downloaded for the CallConnector. If these router configurations change,
then the CallConnector configuration will be out of sync with the router. The changes in the
router configuration will have to be downloaded again and these operator parameters reviewed
for impact. The CallConnector Services may need to be restarted to apply the changes.
The configuration changes required on the router for the Operator parameters should be
completed first to make them available to the Configuration Manager application after download.
These router changes can include:
1. Setup of the operator’s phone with the directory numbers required to process the
organization’s incoming calls.
2. Setting up the routing of the incoming calls to come to the appropriate operator’s
directory numbers.
3. Setting up the routing to alternate numbers for these incoming calls when the
operator’s are not available.
4. Setting up the park number
5. Setting up the paging system and page numbers
organization’s incoming calls.
2. Setting up the routing of the incoming calls to come to the appropriate operator’s
directory numbers.
3. Setting up the routing to alternate numbers for these incoming calls when the
operator’s are not available.
4. Setting up the park number
5. Setting up the paging system and page numbers
Prior to configuring the Operator Console parameters, the following CallConnector configuration
steps have to be competed:
Router phone configuration has to be downloaded and the operator’s phones selected for
connection and control by the CallController.
Radius accounting parameters for the CallConnector telephone status have to be setup on the
router. These changes can be programmed from the Configuration Manager
Setup Radius
page.
The CallConnector Dial plan has to be setup. Note - the Configuration Manager does not
download the router dialing configurations.
The CallConnector users have to be setup, specifically the operator’s user accounts have to be
configured and their phones assigned to them. Note - only the user account of type ‘Operator’ or
‘Administrator’ can login to the CallConnector Operator application.
The CallConnector directory information should be imported and configured. The directory
contact details can be imported from the router, for a text file or from Outlook folders.
The CallConnector Operator application can display information from three directory databases.
The contact information for each of these directories should be imported or configured for use by
the operators
Outlook directory information is accessed using the Operator’s outlook account information on
the local PC.
The CallConnector Dial plan has to be setup. Note - the Configuration Manager does not
download the router dialing configurations.
The CallConnector users have to be setup, specifically the operator’s user accounts have to be
configured and their phones assigned to them. Note - only the user account of type ‘Operator’ or
‘Administrator’ can login to the CallConnector Operator application.
The CallConnector directory information should be imported and configured. The directory
contact details can be imported from the router, for a text file or from Outlook folders.
The CallConnector Operator application can display information from three directory databases.
The contact information for each of these directories should be imported or configured for use by
the operators
Outlook directory information is accessed using the Operator’s outlook account information on
the local PC.