Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Configuring Operator Parameters
Administrator Guide 8-11
Operator
State
State
Auto-Attendant
Hunt Group Final
Number
Number
Call Forward on
Operator’s DN
Operator’s DN
All
Operators
Busy
Operators
Busy
N.A.
Voice Mail or Other
Number
Number
Call Forward to Busy
Number
Number
Night or Not
Available
Available
Route to Voice
Mail or Other
Number
Mail or Other
Number
Voice Mail or Other
Number
Number
Call Forward to Night
Number
Number
Table 8-1 Summary of Routing Options for Busy and Night Conditions
8.2.6 Routing to Voice Mail
The CallConnector Operator Console provides a Transfer-to-Voice Mail feature. This requires
the following configurations on the router and in the CallConnector directory:
the following configurations on the router and in the CallConnector directory:
Voice mail boxes need to be configured for the user’s primary directory numbers
The default ephone-template should have Transfer-to-Voicemail enabled. This is not a
requirement, but recommended.
In the Corporate directory, the Voice Mailbox field needs to be configured with the contacts voice
mailbox number. Generally this is the same as their primary directory number.
The default ephone-template should have Transfer-to-Voicemail enabled. This is not a
requirement, but recommended.
In the Corporate directory, the Voice Mailbox field needs to be configured with the contacts voice
mailbox number. Generally this is the same as their primary directory number.
The transfer-to-voice mailbox feature is implemented using the Transfer-to-Voicemail softkey on
the operator’s phone. When the feature is selected, the CallConnector Operator initiates the
Transfer-to-Voicemail softkey and enters the number of the mailbox to which the call needs to be
transferred.
8.2.7 Setup for Park Numbers
The CallConnector Operator Park Queue displays the calls that are parked on the numbers that
have been selected for the operators to monitor. This requires the following configuration on the
router and in the CallConnector.
have been selected for the operators to monitor. This requires the following configuration on the
router and in the CallConnector.
The Park directory numbers have to be defined in the router.
Once the router configuration has been downloaded, the administrator has to select the park
numbers that operators will monitor.
Once the router configuration has been downloaded, the administrator has to select the park
numbers that operators will monitor.
Notes:
Only the directory numbers that have been configured as Park slots can be selected in the Park
queue.
The Administrator can select some or all or none of the park numbers on the router.
Only the selected park numbers are monitored. The Park Queue displays the details on the calls
that are currently parked on these numbers.
In multi-router deployments, park numbers from multiple routers can be selected.
The selected park numbers are also displayed in the Park menu in the Call Control toolbar.
queue.
The Administrator can select some or all or none of the park numbers on the router.
Only the selected park numbers are monitored. The Park Queue displays the details on the calls
that are currently parked on these numbers.
In multi-router deployments, park numbers from multiple routers can be selected.
The selected park numbers are also displayed in the Park menu in the Call Control toolbar.