Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Chapter 2 Overview
2-10 Cisco Unified CallConnector Server
1. Router must be configured to send Radius messages to the CallConnector Server.
2. CallConnector Server must receive the Radius messages.
3. The telephone numbers (caller or called) must be in the Corporate Directory.
4. The CallConnector Server Dial plan must be properly setup so that the numbers as provided in
the Radius messages can be formatted for lookup. This means that after lookup formatting the
incoming number will be identical to the ‘canonically’ formatted number in the directory.
5. The telephone numbers in the CallConnector directory is saved in the ‘canonical’ format e.g.
(408) 555-1212. The telephone numbers in the Radius message are not formatted. The Presence
Server uses the CallConnector Server dialing rules to convert the Radius provided telephone
numbers to the canonical format and then searches the Corporate Directory for a match. You will
need to verify that the dial plan is correctly configured on the server so that the numbers sent in
the Radius messages (as displayed in the Radius Monitor Log) are being formatted to allow
successful searching.
2. CallConnector Server must receive the Radius messages.
3. The telephone numbers (caller or called) must be in the Corporate Directory.
4. The CallConnector Server Dial plan must be properly setup so that the numbers as provided in
the Radius messages can be formatted for lookup. This means that after lookup formatting the
incoming number will be identical to the ‘canonically’ formatted number in the directory.
5. The telephone numbers in the CallConnector directory is saved in the ‘canonical’ format e.g.
(408) 555-1212. The telephone numbers in the Radius message are not formatted. The Presence
Server uses the CallConnector Server dialing rules to convert the Radius provided telephone
numbers to the canonical format and then searches the Corporate Directory for a match. You will
need to verify that the dial plan is correctly configured on the server so that the numbers sent in
the Radius messages (as displayed in the Radius Monitor Log) are being formatted to allow
successful searching.
If the Presence Server fails, then:
1. Status windows in the CallConnector Clients are grayed out.
2. Users cannot change their presence status.
3. Users Presence Status will not be current.
4. Call Logs are not written and are lost for the duration that the Presence Server is down.
5. Other CallConnector servers are un-affected.
2. Users cannot change their presence status.
3. Users Presence Status will not be current.
4. Call Logs are not written and are lost for the duration that the Presence Server is down.
5. Other CallConnector servers are un-affected.
2.5.6.2 Monitoring Presence Status
The CallConnector Presence Service collects information about a user's availability and location,
including whether or not they are using their telephone at a particular time. This information is made
available to the CallConnector users from within their everyday business applications such as Internet
Explorer or Outlook. The presence information is also displayed when you use the CallConnector
QuickSearch to locate contacts. Using this real-time presence information, users can connect with
colleagues more efficiently through determining the most effective method for communicating with them
at that time thus avoiding phone or message tag.
The CallConnector Status window provides a real-time view of the entire organization with information
on the availability of users and groups, location of people and whether they are on call. Users can
manage their own presence status, make calls and send instant messages from this window.
including whether or not they are using their telephone at a particular time. This information is made
available to the CallConnector users from within their everyday business applications such as Internet
Explorer or Outlook. The presence information is also displayed when you use the CallConnector
QuickSearch to locate contacts. Using this real-time presence information, users can connect with
colleagues more efficiently through determining the most effective method for communicating with them
at that time thus avoiding phone or message tag.
The CallConnector Status window provides a real-time view of the entire organization with information
on the availability of users and groups, location of people and whether they are on call. Users can
manage their own presence status, make calls and send instant messages from this window.