Cisco Cisco Smart CallConnector Server and Advanced Client Maintenance Manual
Configuring Operator Parameters
Administrator Guide 8-31
8.5 Configuring Held, Parked and Transferred
Queues
Figure 8-15 Monitored Queues
The CallConnector Operator provides three types of predefined call queues that help the
operator to monitor the status of the calls that have been processed and in the waiting state.
Parked Call Queue: Shows the calls that have been parked by the operator. The administrator
has to define the park slots in the Cisco CME router and select the park numbers that are going
to be monitored and displayed by the operator console.
Held Queue: Displays the calls placed on hold at the operator position.
Transferred Call Queue: This queue displays the calls that were transferred by the operator.
Only the calls in the ringing state are displayed in the Transferred Call Queues. Once the call
connects, it is removed from the queue.
The Held, Parked and Transferred Queues Window allows the administrator to configure the
priority level and timeout value of these predefined call queues and determine which park slots
can be used by the Operator.
The CallConnector Operator provides three types of predefined call queues that help the
operator to monitor the status of the calls that have been processed and in the waiting state.
Parked Call Queue: Shows the calls that have been parked by the operator. The administrator
has to define the park slots in the Cisco CME router and select the park numbers that are going
to be monitored and displayed by the operator console.
Held Queue: Displays the calls placed on hold at the operator position.
Transferred Call Queue: This queue displays the calls that were transferred by the operator.
Only the calls in the ringing state are displayed in the Transferred Call Queues. Once the call
connects, it is removed from the queue.
The Held, Parked and Transferred Queues Window allows the administrator to configure the
priority level and timeout value of these predefined call queues and determine which park slots
can be used by the Operator.
8.5.1 Selecting Park Slots
The CallConnector Operator console monitors the status of the park number that have been
selected for use by the operators. Calls that are parked at these numbers by the operators are
displayed in the CallConnector Operator Park Queue and are listed in the Park menu. The
administrator needs to select the operator park numbers from the list of all the park numbers
configured on the routers.
selected for use by the operators. Calls that are parked at these numbers by the operators are
displayed in the CallConnector Operator Park Queue and are listed in the Park menu. The
administrator needs to select the operator park numbers from the list of all the park numbers
configured on the routers.