Cisco Cisco Smart CallConnector Server and Advanced Client Installation Guide
Cisco Smart CallConnector Server - Quick Start Guide
10 Cisco Smart CallConnector
purposes.
When the Server is installed on a Virtual Machine environment (VMWare or Virtual PC), the licensing
options are not presented during installation. After copying the files and launching the Configuration
Manager, you will be re-directed to the License Management page with options to enter the UC500/CME-
ISR IP-Address and the telnet account information. The Server License is locked to this UC500/CME-ISR.
options are not presented during installation. After copying the files and launching the Configuration
Manager, you will be re-directed to the License Management page with options to enter the UC500/CME-
ISR IP-Address and the telnet account information. The Server License is locked to this UC500/CME-ISR.
Step 3: Restart the PC when Installation has completed, the Configuration Manager will be started.
Login in using default administrative account “cisco” and password “cisco”
Login in using default administrative account “cisco” and password “cisco”
7 Upgrading from 1.5 or 1.6 Release
It is recommended that you un-install the older versions (1.5 or 1.6) of the Server software and perform a
fresh install of the 2.1 SCC Server. However upgrade can also be performed to move from 1.6 release to the
latest files.
fresh install of the 2.1 SCC Server. However upgrade can also be performed to move from 1.6 release to the
latest files.
To Upgrade from 1.6 SCC Server
Step 1.
Make a record of your PAK-ID (or Serial Number)
Step 2.
Back up the database files from the Configuration Manager->Guides, License and Maintenance section
under Maintenance ->Database Maintenance by selecting the database files and selecting the Backup
button.
under Maintenance ->Database Maintenance by selecting the database files and selecting the Backup
button.
Step 3.
Close all Windows Applications: Close all open applications, especially Outlook and Office
Applications. Cisco Security Agent, if installed, must be disabled during the install. If you have un-
installed a previous version of the Smart CallConnector software then it is recommended that the PC be
rebooted before the new installation.
Applications. Cisco Security Agent, if installed, must be disabled during the install. If you have un-
installed a previous version of the Smart CallConnector software then it is recommended that the PC be
rebooted before the new installation.
Step 4.
Verify that you have Internet Access: The license registration process at the end on the installation
requires Internet access. Open the Internet Explorer and verify that Internet is accessible.
requires Internet access. Open the Internet Explorer and verify that Internet is accessible.
Step 5.
Run the install file. It will ask you if you want to upgrade the software. Select Yes and proceed.
Note