Cisco Cisco Smart CallConnector Server and Advanced Client Release Notes
Cisco Smart CallConnector Server®, 2.1.010 Version
Release Notes for Cisco Smart CallConnector Server®, 2.1.010 Version
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User in Corporate Directory Linked to Configuration Data in System Database
When added/imported to the CallConnector system, each user will be assigned a user account
and an IP phone. The user contact information and organizational information is saved in the
Corporate Directory. The system administrator can associate the user with the user’s manager,
assistant and backup person. The user is also assigned to a group/department.
Note: for Operator only installs, only one or two operators and one admin account are
allowed. Do not add all UC500/CME users. Instead import them as contacts, see next section.
Importing Users
The CallConnector Users can be imported using the Import Wizard in the Configuration
Manager from the router or from a CSV formatted text file. Import Users is only available in
CallConnector Server.
When importing users from the router, information from each ephone with a username and
password is downloaded and added to CallConnector as a user. The first and last names are
derived from the value associated with the name field of the first ephone-DN configured on the
phone. The login username and password are same as set to be the same as the ephone.
Importing Contacts
Contact information can be imported from the router, text file or from a Outlook contact folder.
Contacts imported from the router are derived from the ephone-DN configured on the router.
The first and last names are derived from the name field of the DN, and the work number is
from the number field of the DN.
When contacts are imported from a text file, make sure that the file is in the comma-delimited
format and that the first row contains the field header information. The field mapping function
in the Import Wizard uses this information to allow you to map the input fields to the fields of
the corporate directory database.
Configuring Operator Parameters
Once a CallConnector User of type Operator has been configured, additional parameters are
required to be setup for the operator console operation. These include:
1. Defining the call queues for the operators
2. Selecting the Park slots for use by the operators
3. Entering the system speed numbers for the operators
4. Selecting the page (overhead or IP phone page) numbers
2. Selecting the Park slots for use by the operators
3. Entering the system speed numbers for the operators
4. Selecting the page (overhead or IP phone page) numbers
Detailed provisioning and configuration steps for the Operator Parameters are provided in the
Administrator’s Guide.