Cisco Cisco Prime Collaboration Assurance 11.5 Information Guide
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Q. What are the benefits of using Cisco Prime Collaboration?
A. Cisco Prime Collaboration offers the following benefits:
●
Lower deployment and operating costs through accelerated site rollouts, reduced time to add users,
delegation of changes to help desk personnel, optimization of critical collaboration infrastructure and
resources, and accelerated troubleshooting to reduce mean time to repair (MTTR)
●
Improved operational control and consistency with role-based access control and tracking and auditing of all
activity for improved accountability and troubleshooting
●
Greater end-user quality of experience through assurance management capabilities that help isolate service
quality issues before affecting users and minimize system and service outages
●
Increased IT staff productivity through proactive operator notification of issues and facilitation of rapid
resolution of problems as well as an intuitive GUI and simplified operator task flows that promote ease of
use
●
Simplified long-term planning and deployment analysis through trend analysis and reporting
●
Smarter technology investment decisions, capital and operating expense savings through optimization of
collaboration resources, and effective capacity planning
Q. What is Cisco Prime?
A. Cisco Prime for IT is an innovative strategy and portfolio of management products that empower IT
departments to more effectively manage their networks and the services they deliver. Cisco Prime is built upon
a network services management foundation and a set of common attributes. It delivers an intuitive workflow-
oriented user experience across Cisco architectures, technologies, and networks. Cisco Prime simplifies
network management, improves operations efficiency, reduces errors, and makes the delivery of network
services more predictable.
Q. Does Cisco Prime Collaboration support UC applications running on the Cisco UCS
™
?
A. Yes, Prime Collaboration can provision and monitor UC applications running on the Cisco UCS
™
blade server.
Q. Does Cisco Prime Collaboration use any agents?
A. No, Cisco Prime Collaboration does not require any additional agent software on monitored service
infrastructure devices (including Cisco TelePresence endpoints, Cisco TelePresence Manager, Cisco
TelePresence Multipoint Switches, and Cisco Unified Communications Manager), network infrastructure
devices (routers and switches), or the operator workstation. It uses standard interfaces to receive events and
statistics and will periodically poll the devices for status information.
Q. Does Cisco Prime Collaboration work with non-Cisco (third-party) devices?
A. Yes, Cisco Prime Collaboration identifies the device model for third-party products as well as Windows and
Linux servers. It monitors and alerts system and interface health status and processes the MIB-II traps and
alerts on those. Additional syslogs can be monitored and alerted using the event customization feature.
Q. Can I disable specific events for endpoints?
A. Yes, you can do that by going to Administration > Alarm and Event Configuration and disabling the events
you want. You can also set severity for events on the same page. For more information, refer to the Cisco
Prime Collaboration Assurance Guide located at
in the ‘End User
Guides’ section.