Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Monitor Service
CLIENT_SESSION_CLOSED_EVENT
This message indicates that a CTI client session has been terminated.
defines the format of
the CLIENT_SESSION_CLOSED_EVENT message.
Table 5-37
CLIENT_SESSION_CLOSED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header.
MessageType = 100.
MessageType = 100.
MHDR
8
SessionID
A value that uniquely identified the CTI
session that was closed.
session that was closed.
UINT
4
PeripheralID
If the session was opened for Client
Events Service, this field contains the
Unified ICM peripheral ID of the ACD
specified by the other client when the
session was opened. Otherwise this
field contains the special value NULL_
PERIPHERAL_ID.
Events Service, this field contains the
Unified ICM peripheral ID of the ACD
specified by the other client when the
session was opened. Otherwise this
field contains the special value NULL_
PERIPHERAL_ID.
UINT
4
Status
A status code indicating the reason for
termination of the session.
termination of the session.
UINT
4
ClientPort
The TCP/IP port number of the opening
CTI client connection.
CTI client connection.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ClientAddress
The IP address of the other CTI client.
STRING
16
ClientID
The ClientID of the other CTI client.
STRING
64
ClientSignature
The ClientSignature of the other CTI
client.
client.
STRING
64
AgentExtension
(optional)
(optional)
The AgentExtension specified by the
other CTI client when the session was
opened, if any.
other CTI client when the session was
opened, if any.
STRING
16
AgentID
(optional)
(optional)
The AgentID specified by the other CTI
client when the session was opened, if
any.
client when the session was opened, if
any.
STRING
12
AgentInstrument
(optional)
(optional)
The AgentInstrument specified by the
other CTI client when the session was
opened, if any.
other CTI client when the session was
opened, if any.
STRING
64
ClientAddressIP
V6 (not supported
by Unified ICM)
V6 (not supported
by Unified ICM)
The IP Address of the CTI client.
Where supported this may replace
ClientAddress; one but not both must
be present.
Where supported this may replace
ClientAddress; one but not both must
be present.
STRING
16
Maximum message size (including header):
272