Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Monitor Service
SESSION_MONITOR_START_REQ
Use this message to initiate monitoring of the given CTI client session.
depicts the Session
Monitor Start message flow. The SESSION_MONITOR_START_REQ and
SESSION_MONITOR_START_CONF messages are defined in
SESSION_MONITOR_START_CONF messages are defined in
Figure 5-5
Session Monitor Start Message Flow
When the requested session monitor has been created, the CTI Server responds to the CTI client with the
SESSION_MONITOR_START_CONF message.
SESSION_MONITOR_START_CONF message.
CTI Client
CTI Server
SESSION_MONITOR_MASK_CONF
SESSION_MONITOR_MASK_REQ
Table 5-38
SESSION_MONITOR_START_REQ Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType =101.
MHDR
8
InvokeID
An ID for this request message that will be returned
in the corresponding confirm message.
in the corresponding confirm message.
UINT
4
SessionID
A value that uniquely identifies the CTI session to be
monitored.
monitored.
UINT
4
Maximum message size (including header):
16
Table 5-39
SESSION_MONITOR_START_CONF Message Format
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 102.
MHDR
8
InvokeID
Set to the same value as the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
MonitorID
The Monitor ID of the CTI client session monitor
that was created.
that was created.
UINT
4
Maximum message size (including header):
16