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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Control Service
The CTI Server sends the RECONNECT_CALL_CONF message, defined in 
, to confirm 
receipt of the request. 
RETRIEVE_CALL_REQ
Use this message to retrieve an existing held connection. The RETRIEVE_CALL_REQ message is 
defined in 
. 
The CTI Server sends the RETRIEVE_CALL_CONF message, defined in 
, to confirm 
receipt of the request. 
Table 5-114
RECONNECT_CALL_CONF Message Format 
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. Message Type = 61.
MHDR
8
InvokeID
Set to the value of the InvokeID from the 
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-115
RETRIEVE_CALL_REQ Message Format 
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 62.
MHDR
8
InvokeID
An ID for this request message, returned in the 
corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the ACD 
where the call is located.
UINT
4
HeldConnection CallID
The Call ID value assigned to the held call by 
the peripheral or Unified ICM.
UINT
4
HeldConnection 
DeviceIDType
The type of device ID in the 
HeldConnectionDeviceID floating field 
(
).
USHORT
2
Floating Part
Field Name
Value
Data Type
Max. 
Size
HeldConnection 
DeviceID 
The device ID of the device associated with the 
held connection.
STRING
64
AgentInstrument 
(optional)
The agent’s ACD instrument number.
STRING
64
Maximum message size (including header):
154
Table 5-116
RETRIEVE_CALL_CONF Message Format 
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType = 63.
MHDR
8