Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
5-137
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
TRANSFER_CALL_REQ
Use this message to transfer a held call to an active call. The two calls must have connections to a single
common device. Upon transfer, both of the connections with the common device become NULL and
their connection identifiers are released.
common device. Upon transfer, both of the connections with the common device become NULL and
their connection identifiers are released.
You can also use this message to transfer an active call to another number (single step or blind transfer).
The TRANSFER_CALL_REQ message is defined in
InvokeID
Set to the value of the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
Maximum message size (including header):
12
Table 5-116
RETRIEVE_CALL_CONF Message Format (continued)
Table 5-117
TRANSFER_CALL_REQ Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType
= 64.
= 64.
MHDR
8
InvokeID
An ID for this request message, returned
in the corresponding confirm message.
in the corresponding confirm message.
UINT
4
PeripheralID
The Unified ICM PeripheralID of the
ACD where the calls are located.
ACD where the calls are located.
UINT
4
ActiveConnection CallID
The Call ID value assigned to the
currently active call by the peripheral or
Unified ICM.
currently active call by the peripheral or
Unified ICM.
UINT
4
HeldConnectionCallID
The Call ID value assigned to the held
call by the peripheral or Unified ICM. If
there is no held call (single step transfer),
this field must be set to 0xffffffff.
call by the peripheral or Unified ICM. If
there is no held call (single step transfer),
this field must be set to 0xffffffff.
UINT
4
ActiveConnection
DeviceIDType
DeviceIDType
The type of device ID in the
ActiveConnectionDeviceID floating field
(
ActiveConnectionDeviceID floating field
(
).
USHORT
2
HeldConnectionDevice
IDType
IDType
The type of device ID in the
HeldConnectionDeviceID floating field
(
HeldConnectionDeviceID floating field
(
). If there is no held call
(single step transfer), this field must be
set to CONNECTION_ ID_NONE and
no Held Connection DeviceID floating
field is needed.
set to CONNECTION_ ID_NONE and
no Held Connection DeviceID floating
field is needed.
USHORT
2
CallPlacementType
One of the values from
specifying how the call is to be placed.
USHORT
2
CallMannerType
One of the values from
specifying additional call processing
options.
options.
USHORT
2