Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide
5-139
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server sends the TRANSFER_CALL_CONF message, defined in
, to confirm
receipt of the request:
CallVariable10 (optional)
Call-related variable data.
STRING
41
CallWrapupData (optional)
Call-related wrapup data.
STRING
40
NamedVariable (optional)
Call-related variable data that has a
variable name defined in the Unified
ICM. There may be an arbitrary number
of Named Variable and NamedArray
fields in the message, subject to a
combined total limit of 2000 bytes. See
variable name defined in the Unified
ICM. There may be an arbitrary number
of Named Variable and NamedArray
fields in the message, subject to a
combined total limit of 2000 bytes. See
for the format of this field.
NAMED VAR 251
NamedArray (optional)
Call-related variable data that has an
array variable name defined in the
Unified ICM. There may be an arbitrary
number of Named Variable and
NamedArray fields in the message,
subject to a combined total limit of 2000
bytes. See
array variable name defined in the
Unified ICM. There may be an arbitrary
number of Named Variable and
NamedArray fields in the message,
subject to a combined total limit of 2000
bytes. See
for the format of this
field.
NAMED
ARRAY
ARRAY
252
FacilityCode (optional)
A trunk access code, split extension, or
other data needed to access the chosen
facility.
other data needed to access the chosen
facility.
STRING
40
AuthorizationCode (optional)
An authorization code needed to access
the resources required to initiate the call.
the resources required to initiate the call.
STRING
40
AccountCode (optional)
A cost-accounting or client number that
the peripheral uses for charge-back
purposes.
the peripheral uses for charge-back
purposes.
STRING
40
Maximum message size (including header):
3511
Table 5-117
TRANSFER_CALL_REQ Message Format (continued)
Table 5-118
TRANSFER_CALL_CONF Message Format
Fixed Part
Field Name
Value
Data Type
Byte Size
MessageHeader
Standard message header. MessageType =
65.
65.
MHDR
8
InvokeID
Set to the value of the InvokeID from the
corresponding request message.
corresponding request message.
UINT
4
NewConnectionCallID
The Call ID value assigned to the resulting
transferred call by the peripheral or
Unified ICM.
transferred call by the peripheral or
Unified ICM.
UINT
4
NewConnection
DeviceIDType
DeviceIDType
The type of device ID in the
NewConnectionDeviceID floating field
(
NewConnectionDeviceID floating field
(
).
USHORT
2