Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

 shows the PGStatusCode values that may be included in the SYSTEM_EVENT message. 

 shows the PeripheralType values that may be included in the Client Events service messages.

PGS_OPC_DOWN

Communication lost between the CTI 
Server and the PG’s Open Peripheral 
Controller (OPC) process. No call or 
agent state event messages can be 
sent due to this condition.

0x00000001

PGS_CC_DOWN

Communication lost between the PG 
and the Unified ICM Central 
Controller. Primarily affects 
translation routing and post-routing, 
other call and agent event messages 
can still be sent.

0x00000002

PGS_PERIPHERAL_OF
FLINE

One or more of the peripherals 
monitored by the PG are offline.

0x00000004

PGS_CTI_SERVER_OF
FLINE

Loss of communication between the 
CTI Server and the CTI Client. This 
status code is not reported by a 
software layer between the CTI 
Server and the client application.

0x00000008

PGS_LIMITED_FUNCT
ION

This status code may be reported by a 
software layer between the CTI 
Server and the client application 
when PGS_CTI_SERVER_ 
OFFLINE is true to indicate that 
limited local call control is possible.

0x00000010

PT_NONE

Not Applicable

0xffff

PT_ASPECT

Aspect Call Center ACD

1

PT_MERIDIAN

Northern Telecom Meridian ACD

2

PT_G2

Lucent G2

3

PT_DEFINITY_ECS_ 
NON_EAS

Lucent DEFINITY ECS (without 
Expert Agent Selection)

4

PT_DEFINITY_ECS_ EAS

Lucent DEFINITY ECS (with Expert 
Agent Selection)

5