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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_DELIVERED_EVENT
The CTI Server may send a CALL_DELIVERED_EVENT message to the CTI client in two cases:
  •
A call arrives at the agent’s teleset.
  •
An inbound ACD trunk is seized and the client has the All Events service enabled.
The LocalConnectionState field indicates which case applies. The CALL_DELIVERED_EVENT 
message is defined in 
. 
Table 5-5
CALL_DELIVERED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 9.
MHDR
8
MonitorID
The Monitor ID of the device or call 
monitor that caused this message to 
be sent to the client, or zero if there 
is no monitor associated with the 
event (All Events Service).
UINT
4
PeripheralID
The Unified ICM PeripheralID of 
the ACD where the call activity 
occurred.
UINT
4
PeripheralType
The type of the peripheral 
(
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the 
ConnectionDeviceID floating field 
(
).
USHORT
2
ConnectionCallID
The Call ID value assigned to this 
call by the peripheral or Unified 
ICM.
UINT
4
LineHandle
When LocalConnectionState is 
LCS_ALERTING, this field 
identifies the alerting teleset line, if 
known. Otherwise this field is set to 
0xffff.
USHORT
2
LineType
The type of the teleset line in the 
LineHandle field, if any 
(
). Otherwise this field is 
set to 0xffff.
USHORT
2
ServiceNumber
The service that the call is attributed 
to, as known to the peripheral. May 
contain the special value NULL_ 
SERVICE (
) when not 
applicable or not available.
UINT
4