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Cisco Cisco Computer Telephony Integration Option 9.0 Reference Guide

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CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5      Application Level Interfaces
Client Events Service
CALL_ORIGINATED_EVENT
The CTI Server may send a CALL_ORIGINATED_EVENT message to the CTI client when the 
peripheral initiates an outbound call. The CALL_ORIGINATED_EVENT message is defined in 
Table 5-11
CALL_ORIGINATED_EVENT Message Format 
Fixed Part
Field Name
Value
Data Type
Byte 
Size
MessageHeader
Standard message header. 
MessageType = 15.
MHDR
8
MonitorID
The Monitor ID of the device or 
call monitor that caused this 
message to be sent to the client, or 
zero if there is no monitor 
associated with the event (All 
Events Service).
UINT
4
PeripheralID
The Unified ICM PeripheralID of 
the ACD where the call activity 
occurred.
UINT
4
PeripheralType
The type of the peripheral 
(
).
USHORT
2
ConnectionDevice 
IDType
The type of device ID in the 
ConnectionDeviceID floating field 
(
USHORT
2
ConnectionCallID
The Call ID value assigned to this 
call by the peripheral or Unified 
ICM.
UINT
4
LineHandle
Identifies the teleset line being 
used.
USHORT
2
LineType
The type of the teleset line 
(
USHORT
2
ServiceNumber
The service that the call is 
attributed to, as known to the 
peripheral. May contain the special 
value NULL_SERVICE 
(
) when not applicable or 
not available.
UINT
4
ServiceID
The Unified ICM ServiceID of the 
service that the call is attributed to. 
May contain the special value 
NULL_ SERVICE (
when not applicable or not 
available.
UINT
4